Big Imaginations LLC
Policy & Procedures
All customers are required to read and sign our rental agreement. Half of your total balance is due at the time of booking and the remainder is due 1 week prior to the party.
All of our rentals include free local delivery, setup, and removal within a 25-mile radius. Upon delivery, we will do a walk-through for safety hazards. Safety is our primary concern. With that in mind, Big Imaginations reserves the right to cancel any reservation that, in the opinion of the Big Imaginations representative, it deems a danger or jeopardizes safety in any way. The dimensions of all of our equipment are listed in the item descriptions. If we deliver equipment to the specified location and the equipment cannot be set up because the area is inaccessible or not suitable for safe set-up, you will be responsible to pay 50% of the total rental fee. Unsuitable areas can be caused by animal excrement, vegetation, not enough ground space including a 3' safety zone around all inflatables, inadequate access to set-up location, overhead obstructions or unsuitable ground material like sharp gravel or any substance which may damage the equipment. Someone 18 years of age or older must be present at the time of delivery to review safety rules and sign a contract if one was not signed previously. If this is not possible during the delivery and set up time, you must contact our office in advance to work out the details. Drivers have a schedule they need to maintain and cannot wait. If no one is home when they arrive, they will continue their route and may not be able to return later. Deposits will not be refunded. Please make sure there is a clear path at least three feet wide from the street to your setup area. (Large event pieces may require up to five feet.)Please clear the setup area of any rocks, sharp objects, and animal waste. We cannot set up on rock, sand or mulch. We also ask for the safety of our customers and your guests that there be no overhead obstructions posing risks, such as power lines and broken tree branches. Also, we recommend non-elevated surfaces. If you have any questions regarding elevation requirements, please call or email photos. Please note in reservation whether the surface will be pavement, or yard-like so we can provide the proper equipment to secure the inflatables and backdrops.
Party Rentals and Mascot Request- Party rentals- Includes things like (snow cone machine, cotton candy machine, etc.) If you cancel any rental request 72 hours before the event, you will be responsible to pay a $30 cancelation fee as well as the cost of any customized products ordered or made. The only exception to this policy is if the event is canceled due to weather on the day of the event (see "Weather Policy" below). In that case, you may reschedule the event for a future date of up to 1 year. If the weather is inclement or is forecast to be, and we contact you to inform you, you will have the option at that time to reschedule the event. However, if you choose to continue the party and the equipment is delivered at this time, you are responsible for the entire rental fee. No refunds will be issued on additional insured fees under any circumstances.
Party Decorations requested- Includes balloon decor, party treats, party favors, banners, backdrops, table decorations, customized gifts, and wall decorations. This is anything outside of the rental machines and mascots. Any party celebrations items ordered are non-refundable. You are responsible to pay 50% of the rental fee at the time you book. This payment is non-refundable as preparations are made the day of booking and orders are being put in place.
Big Imaginations reserves the right to cancel the delivery of any of our rental equipment when we believe weather conditions are unsafe for its use. If we believe conditions are safe, but rain is present or is forecast, we will leave it up to the customer (see "Cancellations" above).
Public Property Events:
Most municipalities have additional insurance requirements when setting up on public property. It is the customer's responsibility to contact the municipality to find out these requirements, if any, and communicate that information to us.
Equipment Damage or Abuse:
We do not hold our customers responsible for equipment failure when our equipment has been used as instructed. However, the customer is responsible for any damage to or abuse of our equipment while it is in their possession if not used properly. If any repair to our equipment or replacement of our equipment is necessary due to customer damage, abuse, or improper use, whether by them or those present at their event, we will charge to either repair or replace our equipment as needed.
Electrical Requirements for Inflatables:
Blowers are what power the inflatables and 20-amp circuit breakers which are standard in most homes, are required for installation and set-up. If there are any concerns involving your electrical capacities at the place of your event, or if additional electrical power is required for more than one inflatable or to run concession products at the same time, please let me know.
We expect to clean out the normal grass and leaves that accumulate in the inflatables from normal use and we do not charge customers for this type of cleaning. However, no smoking or foreign objects should ever be allowed in or around the inflatables. Items on the inflatable or mascots left hard to clean will be charged a $25 an hour cleaning fee to remove them. These items include, but are not limited to, liquids, beverages, food of any type, candy, sand, rocks, and toys. Water should never be applied to any inflatable not specifically designed for use with water. If you apply water to an inflatable not designed for its use we will charge a $100 charge to clean and dry the inflatable.
Removal of Silly String like substances:
If silly string or any similar substance is permitted to come in contact with the inside or outside of the inflatable unit, a $300.00 cleaning fee shall be automatically imposed by Big Time Bounce & Party Rentals. If, in our opinion, the damage is severe enough to render the unit un-rentable, the customer will be responsible for the replacement of the unit (minimum $1,000), at full replacement price, and any loss of revenue until the replacement arrives. The reason for this policy is that the chemicals in these products cause irreparable damage to the inflatable and the cleaners that have to be used to remove them also cause additional damage.
General Safety Rules:
Always have a responsible adult present to supervise others. Use common sense in supervising the use of the unit. If something does not look right, you should stop it immediately. All riders should be in the same group (i.e.: the same related size). Never jump on a partially inflated unit. Do not plug and unplug the blower repeatedly, as it will cause it to burn up. Never put a hose or water on the unit. Remove shoes and any sharp objects from your person or in your pockets. Do not allow riders to hang or pull on netting. In case of rain, remove riders and unplug the motor and extension cord from the wall. After deflated, fold the unit onto itself to keep the play area dry.
Child Safety Guidelines (Bounce House and/or Mascots):
The inflatable is designed to support the weight of small children, not teens or adults. The mascot(s) can be enjoyed by persons of all ages. Adult supervision is required when children are playing in the bounce house and interacting with the mascots. When permission is given to interact with the mascot(s) it shall not be in a manner to cause physical harm to themselves or the mascot. No food, drink, candy, chewing gum, or smoke is allowed while playing on the inflatable or while interacting with the mascot(s). Climbing, hanging, or sitting on walls of the inflatable is dangerous and must not be allowed.
Adults supervising the activities are responsible for ensuring that the inflatable is never overcrowded and that children are allowed on by age groups to avoid injury to smaller children. Children must not be allowed to play rough while on, in, or around the inflatable to prevent personal injury. Children will not be picked up by the mascot(s) for photos or any other reason. Children must not be allowed to play or jump on the inflatable safety stairs. The inflatable is not a trampoline so children must not do gymnastic exercises such as somersaults. Children must not wear clothing or jewelry that fits too close to the neck to prevent strangulation. Pets, toys, or sharp objects can puncture the inflatable and are not allowed.
Inflatable Equipment Guidelines
An additional fee will be charged if the inflatables and mascots are NOT returned in clean condition. The inflatables must not be plugged into a visibly faulty electrical outlet or an outlet not designed for such equipment. (household type extensions cords are forbidden) The inflatables must not be set up in an area close to water.
No one should be allowed on the inflatable equipment during the inflation or deflation process. Smoking or use of any form of heat or fire is not allowed near the area where the inflatables are set up or where the mascot will be performing.
Face paint, party poppers, colored streamers, and silly string can damage the inflatable, as well as the mascot and, are not allowed on or around the equipment.
Should the blower stops working:
immediately and safely remove all children from the inflatable
check your power source (i.e. circuit breaker(s)
check the blower tube to make sure nothing is blocking it
make sure the deflation device is firmly secured
Should the blower become overheated or loses power:
switch the blower off at the mains for 1 -2 minutes then switch it back on
if this fails, contact us IMMEDIATELY (314) 328-5051
In the event of failure to adhere to all terms of this rental, the “customer” shall surrender possession of the inflatable equipment and mascot to the owner immediately upon request. “Customer” shall pay 100% of all costs incurred related to legal remediation including but not limited to attorney fees and court costs.
“Customer” shall not loan, dispose of or relocate the inflatables or mascots without a written request to the location. “Customer” agrees to pay in full the replacement cost, including labor, for all damages to the rental equipment. If the mascot or inflatable equipment is lost, stolen, or damaged (customer) agrees to pay the full cost of replacement at the current market purchase price.
The “customer” shall hold Big Imagination, LLC harmless in the event of personal injury and or personal property damages resulting from improper use of the equipment (including connecting the inflatable equipment to a faulty electrical source.
“Customer” agrees to ensure that all users (and users’ legal guardians) of the rental equipment sign a liability waiver.
The person(s) or organization renting this equipment from Big Imaginations LLC will be held responsible and liable for any and all damages or injuries that occur while the inflatable equipment and mascot(s) are in their possession.
Q: Do we rent by the hour for inflatables?
A: rental time is 4 hours or 8 hours.
Q: Can customers pick up the rentals?
Q: What kind of power source do customers need for inflatables, do we need a generator?
A: All inflatables need a power source of 120 volts (AC wall outlet) within 100 feet of setup. If further than 100 feet from the electric outlet, please let us know.
Q: Can customers use inflatable rentals or equipment if it's raining?
A: No, please see the weather policy and contact us if it rains.
Q: Do customers need attendants present at the event?
A: Everything we rent must have adult supervision when our equipment reaches the job site. The customer is required to provide adults to supervise the equipment within 15 feet at all times. Alternatively, we offer attendants at $25.00/hr upon request.
Q: Is this Company insured?
A: Yes! Big Imaginations is fully licensed and insured. If your organization requires to be additionally insured please notify us of that during the reservation process.