Artifacts

Artifacts are often a result of trauma to the sensor head and frequently can not be repaired. We of course are willing to inspect your sensor and see if your issue can be resolved, but a better solution could be to look into one of our Grade A refurbished units as a replacement.

Please note artifact issues are frequently not able to be repaired.

Dead Pixels

Dead pixels can be a result of degradation due to age or trauma to the sensor head. Dead pixels cannot be repaired. Please contact a Sodium Dental representative at 800-821-8962 or sales@sodiumdental.com for more information.

Graininess

Graininess is often due to improper radiation exposure levels. Try adjusting your exposure time either higher or lower to fix a grainy image

Cone Cutting

Cone cut is due to user error and misalignment of the tubehead at time of exposure. Make sure you are using a ring and bar sensor holder for accurate alignment. Cone cutting can not be resolved by sending the sensor in for evaluation.

All Static Images

These images that look like static can be caused by numerous issues. Some can be resolved through sensor repair if for instance they are being caused by a cable issue that causes the sensor to pretrigger and just cause static.

Things to Check Before You Send

• Try a different USB port
• Try a powered USB hub
• Try the sensor in another room sometimes the tubhead or computer can be an issue.

Computer/Software Issue

With the issue being confined to just one computer, this issue is likely being caused by a component only in that one operatory. Things to check before sending the sensor in.

• Test the sensor in another room
• Try a different USB port on the computer
• Try a different tubehead
• If your sensor has an interface box try a different interface box

If these steps do not resolve the issue, but the sensor works in different operatories, we highly suggest you save the shipping on sending the sensor in to us and instead make use of our professional remote IT support to resolve your issues right away.

You can stop filling out this form now and click this link to buy an hour of remote support and call in to get that support at your convenience the time will be banked for your convenience.

Buy a Remote Support Hour

USB Extensions

We highly recommend not to use USB extensions over 6 inches. USB extensions over six inches long will actually cause a potential problem of damaging the digital x-ray sensor.

We understand that USB extensions are sometimes needed to get a USB port where you need it to be for a good sensor access. We have solutions for this that will work great for your sensor without damaging it and will get the USB port where you need it to be for good access.

If you are using a long USB extension try testing your sensor without the USB extension and often you will see the sensor problem go away.

If it resolves the issue call us and we can offer you a solution to replace the problem with the USB extension.

Call 800-821-8962 or E-mail sales@sodiumdental.com

Powered USB Hubs

Sensor needs to be plugged into a powered USB hub to ensure proper power supply to sensor and proper functionality unless the sensor is directly plugged into a USB port on the computer.

Another great reason for using powered USB hubs is that the USB ports on computers easily fail as they are a very inexpensive part on a computer. Using an inexpensive powered hubs gives you several USB ports to use and when it fails it is easily replaceable.

Purchase a powered USB hub here.

Sensor Holders

Ring and bar sensor holder needs to be used to ensure accurate alignment of tubehead for the sensor to detect radiation. This will also help improve image quality. 

If you are not using a sensor holder please visit our sensor holder products for a solution.

Buy Holders Here

Proper Exposure Levels

Different patient density will require different radiation exposure levels in order to achieve the most clear and accurate radiographs. There can also be variants in radiation exposure between different tubehead manufacturers. Refer to sensor and tubehead manufacturer exposure suggestions. 

If your sensor x-rays are lighter or more grainy than you desire a small increase in the radiation timing will increase clarity and contrast.