RA Form

This form is for:

1 - Getting a quote for service

2 - Getting a Return Authorization Number

Upon hitting "Submit", an email will be sent to your inbox immediately. So please be sure to input your email address accurately, and if you don't immediately receive a confirmation email, check your SPAM folder. This form has, thus far, a 100% success rate in sending confirmation emails.

Notes:

1. Quotes typically take 1-2 business days, and will come from Darla (darla@cardas.com). If you don't receive a quote within two business days, check your SPAM folder.

2. When sending cables in for service, send both in the pair. Even if only one of them needs service.

3. Do not send your product in its original packaging, as it will not be returned.

4. Serviced cables are packaged in a plastic bag, and receive a certficiate indicating that they have been serviced at Cardas Audio. The bag & certificate are then placed in a sturdy couregated cardboard box and shipped back via Fed Ex.

5. New or replacement packaging is not available. Re-terminated or repaired cables are not eligible for new packaging.

6. We only service Cardas products. We do not service cables made by other manufacturers.

7. Cables sent for authentication, and found to be counterfeit, will be indelibly marked as counterfeit and returned.

Name*

First NameLast Name

E-mail*

example@example.com

Address*

Street Address

Street Address Line 2

CityState / Province

Postal / Zip CodeCountry

International customers, please read:

Non-warranty service (re-terminations, authentications, etc.) will incur return-shipping costs, in addition to the service charges.

International shipping can be quite expensive. We only ship with FedEx, as delivery is gauranteed, and lost packages are insured.

We must state an accurate and honest value for the item being returned. For re-terminations & authentications, we declare the value of the service performed. We can not declare a value of zero, or under-value the price, as doing so puts our ability to continue shipping internationally in jeopardy. It is likely your country will charge dutues and taxes based on the value we delcare.

Warranty repairs are returned to the customer at our expense.

Phone Number*

Country CodeArea CodePhone Number

What category of product are you sending in?*

What is the model name of the item?*

What is the certificate number on your warranty card (only required for cosmetic warranty claims)

Where was the product purchased?*

When did you purchase your Cardas Ear Speakers?

Which option best describes your reason for filling out this form?

What type of cable are you sending in?

NOTE

Cables found to be counterfeit will be indellibly marked with a branding iron and/or laser engraver, and returned as-is, including the partial disassembly necessary to determine whether they are authentic.

Please describe in detail the service you're requesting, or the problem you're experiencing. If you have talked or emailed with somebody at Cardas Audio about this already, please indicate that here.*

IF you are requesting that we put new spades on your speaker cable, please tell us the size of the spades you need.

Note: There is not a database of the required spade sizes for all amps & speakers. We reply upon you to tell us the spade size(s) that you require.

Please let us know the model of headphones with which you're going to use the re-terminated cable.*

Nearly every headphone has its own connector. Even within the same brand, each model of headphone is likely to require a different connector.

Even models with similar names often use different connectors. For example, the HifiMan HE-6SE uses a different connector than the HiFiMan HE-6SE v2 🤯

And, unfortunately, there isn't an accurate, frequently updated database that lists every headphone and their required connectors.

In order to ensure that we put the correct connectors on your headphone cable, please attach a clear, close-up photo of the connector(s) on your current (stock) headphone cable. Ideally, include an item of standard size in the image, such as a US coin, or a tape measure or set of calipers showing the dimensions of the connector.

Non-US coins are acceptable, however please tell us what the coin is, so that we can google its dimensions.

Here are a few examples of how to photograph the connectors:

Attach image here:*

Attach an image if it will help describe your requested service (optional)

Please choose your next step...

I will wait for a quote before sending my cables in for service.I am not waiting for a quote, and will send my item post haste.

Signature

When you press Submit, you will receive a confirmation email with a copy of your submission, and an RA number. If you don't see it within 1 minute of hitting the submit button, please check your SPAM or Junk folder.

If you've indicated that you're waiting for a price quote, please expect 1 to 2 business days for a quote.

If you're not waiting on a quote, or if you are sending a product for warranty service, you may send your item in at any time.

Please verify that you are human*

If the SUBMIT button is not visible, or is unresponsive, then the form is not fully completed. Scroll back up and complete the entire form, then you'll be able to submit.

Cardas Service Quote and Return Authorization Form