KEY ACCOUNT EXECUTIVE (CIS MARKET)

POSITION OVERVIEW
The Key Account Executive will be responsible for supporting the Director of Sales in managing a portfolio of key clients to help achieve business goals. This role will support the CIS market region, therefore a candidate who can speak Russian is essential.
 
This exciting opportunity is a very important role where the Key Account Executive will be required to support the management of all client-related processes effectively, assessing commercial activities and supporting set strategies to help retain valued clients.
 
 
AREAS OF RESPONSIBILITIES

• Develop strong commercial relationships with stakeholders within the client business              
• Use commercial acumen to identify business opportunities and take a consultative approach to working with our clients to grow the existing business              
• Support implementation of set strategies to deliver value to our clients              
• Provide technical guidance of business products used by the client              
• Support negotiation of new contracts              
• Communicate to BDM customer needs, competitive dynamics and market trends              
• Be responsible and accountable in collaboration with the Business Development Manager of Clients annual Development Plans

REQUIREMENTS & SKILLS

• At least two year experience in client or account management, Hospitality and travel trade experience required.
• You'll need to bring an entrepreneurial drive, commercial acumen, negotiation and relationship management skills and an appetite for complex problem solving              
• Ability to recognize commercial opportunities with the right balance of tactical and strategic thinking              
• An ability to work under minimal supervision while understanding when to make decisions solo or seek further inputs from key stakeholders       
• Strong analytical skills, and the ability to translate data into actionable insights and recommendations              
• Advanced MS Office (Excel, PowerPoint, Outlook, Word) skills mandatory              
• General understanding of travel/tour product distribution technologies and systems              
• Results-oriented and strong sense of customer ownership

TRAVEL CONSULTANT - OMAN (BASED IN DUBAI/RUSSIA)

POSITION OVERVIEW
This position will be the first point of contact for specific high profile clients for reservation needs. Delivering an exceptional service to clients is paramount, so this person will also be supporting the Market Sales Managers with the clients.
 
 
AREAS OF RESPONSIBILITIES

• Be the first face of the company to our high profile clients and agents
• A high level of expertise is needed in managing the expectations and communications of the clients and agents in servicing and supporting their needs
• Ensuring all customers request and reservations are answered and reconfirmed in a timely manner
• Maintain all reservations for all services accurately in our reservation system
• Reconfirm bookings with all suppliers internally and externally
• Manage bookings through online reservations system of selective partners
• Secure all bookings for requested services or provide suitable alternatives if we can’t confirm initial request
• Communicate any arrival irregularity to the partners and assist with in-house amendments
• Ensure a successful and smooth operation through reconfirming all bookings prior to arrival
• Advise availability and prepare offers including quotations and product descriptions if requested
• Attending to all calls of clients and suppliers
• Communicating with other departments internally for excursions, visas, ground handling, sales and accounts enquiries
• Yielding, through waiving cancellation charges and cancelling and re-booking reservations, plus manual booking of exclusive offers for other partners
• Reassure promotional rates are booked at the hotels and accounts is informed accordingly, in particular for exclusive offers (e.g. last minute clients)
• Forward confirmations and invoices to all partners (who are on auto-invoicing)
• Maximize revenue generation from the account being handle by the Travel consultant
• To be involved with the sales manager handling same accounts in developing strategic plans of these accounts
• Being accountable with the sales manager handling same accounts for revenue growth of these accounts
• Dealing directly with clients and negotiating with suppliers (if required)
• Develops and maintains own accounts through personal calls and correspondence

REQUIREMENTS & SKILLS

• Pro-active and strong personality
• Has the right attitude, aptitude, and displays positive behaviors
• Ability to think critically and share ideas and knowledge
• Systems / Policy driven and is able to maintain business disciplines
• Computer literate - Word, Excel, Power Point
  Customer Service Driven

TRAVEL CONSULTANT (CIS MARKET)

POSITION OVERVIEW
This position will be the first point of contact for specific high profile clients for reservation needs. Delivering an exceptional service to clients is paramount, so this person will also be supporting the Market Sales Managers with the clients.
 
AREAS OF RESPONSIBILITIES
 

• Be the first face of the company to our high profile clients and agents
• A high level of expertise is needed in managing the expectations and communications of the clients and agents in servicing and supporting their needs
• Ensuring all customers request and reservations are answered and reconfirmed in a timely manner
• Maintain all reservations for all services accurately in our reservation system
• Reconfirm bookings with all suppliers internally and externally
  Manage bookings through online reservations system of selective partners
• Secure all bookings for requested services or provide suitable alternatives if we can’t confirm initial request
• Communicate any arrival irregularity to the partners and assist with in-house amendments
• Ensure a successful and smooth operation through reconfirming all bookings prior to arrival
• Advise availability and prepare offers including quotations and product descriptions if requested
  Attending to all calls of clients and suppliers
• Communicating with other departments internally for excursions, visas, ground handling, sales and accounts enquiries
• Yielding, through waiving cancellation charges and cancelling and re-booking reservations, plus manual booking of exclusive offers for other partners
• Reassure promotional rates are booked at the hotels and accounts is informed accordingly, in particular for exclusive offers (e.g. last minute clients)
• Forward confirmations and invoices to all partners (who are on auto-invoicing)
• Maximize revenue generation from the account being handle by the Travel consultant
• To be involved with the sales manager handling same accounts in developing strategic plans of these accounts
• Being accountable with the sales manager handling same accounts for revenue growth of these accounts
• Dealing directly with clients and negotiating with suppliers (if required)
• Develops and maintains own accounts through personal calls and correspondence 

REQUIREMENTS & SKILLS

• At least 4-5 years’ experience in a similar role
• Pro-active and strong personality
• Has the right attitude, aptitude, and displays positive behaviors
• Ability to think critically and share ideas and knowledge
• Systems / Policy driven and is able to maintain business disciplines
• Computer literate - Word, Excel, Power Point
  Customer Service Driven

LUXURY TRAVEL CONSULTANT (CIS MARKET)

POSITION OVERVIEW
This position will be the first point of contact for specific high profile clients for luxury reservation needs. Delivering an exceptional service to clients is paramount, so this person will also be supporting the Market Sales Managers with the clients.
 
AREAS OF RESPONSIBILITIES
 

• Be the first face of the company to our high profile clients and agents
• A high level of expertise is needed in managing the expectations and communications of the clients and agents in servicing and supporting their needs
• Ensuring all customers request and reservations are answered and reconfirmed in a timely manner
• Maintain all reservations for all services accurately in our reservation system
• Reconfirm bookings with all suppliers internally and externally
  Manage bookings through online reservations system of selective partners
• Secure all bookings for requested services or provide suitable alternatives if we can’t confirm initial request
• Communicate any arrival irregularity to the partners and assist with in-house amendments
• Ensure a successful and smooth operation through reconfirming all bookings prior to arrival
• Advise availability and prepare offers including quotations and product descriptions if requested
  Attending to all calls of clients and suppliers
• Communicating with other departments internally for excursions, visas, ground handling, sales and accounts enquiries
• Yielding, through waiving cancellation charges and cancelling and re-booking reservations, plus manual booking of exclusive offers for other partners
• Reassure promotional rates are booked at the hotels and accounts is informed accordingly, in particular for exclusive offers (e.g. last minute clients)
• Forward confirmations and invoices to all partners (who are on auto-invoicing)
• Maximize revenue generation from the account being handle by the Travel consultant
• To be involved with the sales manager handling same accounts in developing strategic plans of these accounts
• Being accountable with the sales manager handling same accounts for revenue growth of these accounts
• Dealing directly with clients and negotiating with suppliers (if required)
• Develops and maintains own accounts through personal calls and correspondence 

REQUIREMENTS & SKILLS

• At least 4-5 years’ experience in a similar role
• Pro-active and strong personality
• Has the right attitude, aptitude, and displays positive behaviors
• Ability to think critically and share ideas and knowledge
• Systems / Policy driven and is able to maintain business disciplines
• Computer literate - Word, Excel, Power Point
  Customer Service Driven