British Audio Service, Inc.
After you submit: we’ll reply in 24–48 hours (Mon–Fri) with your RMA and check-in steps. Please wait for our confirmation before visiting or shipping.
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Phone Number
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Please enter a valid phone number.
I authorize British Audio to communicate with me via text message regarding my service or product. Standard message rates may apply.
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Email
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example@example.com
Select Product Category
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Guitar / Bass Amplification
Keyboard / Synth / Digital Piano
Mixers / Consoles
Pro Audio Speakers / Subs
Rack Gear / Pedals / DI Boxes
Studio Monitors
Home Audio / HiFi
Stringed Instruments
DJ Gear / Turntables / Mixers
Other / Not Sure
Brand Name
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i.e. "Kemper" "Marshall" "Yamaha" etc.
Brand Model
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If illegible or non-existent, please enter "N/A"
Serial Number
If illegible or non-existent, please enter "N/A"
Please provide details about the problem you're experiencing or the services you're requesting.
*
The more detailed you are, the better we can serve you.
Is your product under warranty?
*
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Yes
No
This field cannot be changed once submitted. Please check with the manufacturer of your product before submitting this form.
Warranty Receipt
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Browse Files
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Must show dealer and purchase date
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Do you have a YouTube video link showing your issue?
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Paste YouTube video URL
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Do you have additional files to upload such as audio recordings or videos?
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File Upload (pdf, doc, docx, xls, xlsx, csv, txt, rtf, html, zip, mp3, wma, mpg, flv, avi, jpg, jpeg, png, gif)
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Are you tax-exempt?
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Tax Exempt Documents
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TN residents only
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How will you get your product to us?
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✅ I will drop off my product between 10 AM and 4 PM on Monday, Tuesday, Thursday, or Friday, or 10 AM to 2 PM on Saturday. Wednesdays are appointment-only. If dropping off on a Wednesday, please text 615-290-6292 with your invoice or RMA# when you arrive. 🚫 We are closed on Sundays.
📦 I will ship my product using my own label. ⛔ Please do not include standard IEC power cables. Only send proprietary or essential power supplies required for testing your unit.
I am requesting:
Standard Service
Rush Service (fees may apply)
Okay to send discount codes, updates and specials?
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