All sales are final, no refunds. If you have an issue with your item please email me jetcu.stomshop@gmail. Processing time for handmade products is 2-4 days. If you preorder please allow 3-5 business days. Your order will not be made until payment is received. I am not accepting any form of cash unless you live in Evansville, IN and want to drop payment off before your keychain is made. Keychain orders can ONLY be cancelled or changed 1 hour after payment has been sent - these are made to order.