SKCCU Member Service Satisfaction Survey
Please state your transaction sequence number or your SKCCU Account number:
Gender
Female
Male
Age
15 - 24
25 - 34
35 - 44
45 - 54
55 and over
Employment Status
Full time
Part time
Student
Self- employed
Unemployed
Retired
Other
How long have you been a member of the SKCCU?
Less than 1 year
1 -3 years
3 - 5 years
6 but less than 10 years
10 but less than 15 years
more then 15 years
Do you have any of the following products/services?
ATM/Debit Card
Credit Card
Online Banking
Loans
Night Bag service
None
What was the reason for your most recent visit to the institution?
Update/Inquire Account information
Loan Inquiry/Payment
Withdrawal
Deposit
Managers Cheque
Open a new account
Credit card Payment
Complaint/Compliment
Transfer of funds
Other
How often do you visit your SKCCU location to conduct your transactions?
Daily
Weekly
Bi-weekly
Monthly
At what time did you arrive at the institution to conduct your business?
8 am - 10 am
10 am - 12 pm
12 pm - 2 pm
2 pm - 4 pm
How long were you standing in line before you were served?
5 - 10 mins
10 - 15 mins
15 - 20 mins
Over 20 mins
no wait time
After you arrived at the Teller/Member Service Representative station, how long did it take for your transaction to be completed?
1 - 3 mins
3 - 5 mins
5 - 10 mins
10 - 20 mins
Over 20 mins
How satisfied are you with the service you received from the Member Service Representatives /Tellers in the following areas?
Rows
Very Satisfied
Satisfied
Neutral/ N/A
Dissatisfied
Very dissatisfied
Promptly acknowledge with a smile
Made eye contact
Called you by name
Provided fast, accurate and efficient service
Interacted professionally
Listened & responded appropriately to your needs
Friendly and courteous
Shared information and gave financial advice
Provided other useful advice
Gave a reason for leaving the counter
Appreciate/Thanked you for your business
Referred a new product/service
How satisfied are you with the following aspects of the location you visited?
Rows
Very satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Clean Facility
Knowledgeable and helpful staff
No long line ups
Quick service at Drive Thru
Availability of promotions and information
Pleasant & attractive decor
Automatic Bank machines in convenient locations
Please provide any comments or questions you wish to add concerning the service you have been receiving at your Credit Union location?
Would you recommend the SKCCU to a friend, family, or business associate?
Yes
No
Your feedback is very important to us. Would you like someone to contact you for further inquiries/comments?
Yes
No
Other
If yes, please provide us with your contact information below
Submit
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