SERVICE REQUEST
To request Administration, Support & Maintenance (ASM)
SERVICE NAME
*
ACCOUNT NUMBER
*
Service Address
*
From Ingenious Invoice
YOUR NAME
*
First Name
Last Name
Title
YOUR EMAIL
*
example@example.com
CONTACT NUMBER
*
NATURE OF YOUR REQUEST
Please Select
SERVICE OUTAGE
CALL QUALITY
ADMINISTRATON
SUPPORT
MAINTENANCE
MOVE, ADD or CHANGE SERVICES (MACS)
(Please Click the One That Applies AND Complete The Appropriate Section Below)
SERVICE OUTAGE
YES
NO
NOT SURE
NA
Local Power
Internet
All Phones
Some Phones
All Work Stations
Some Work Stations
WiFi
Fax Machine Conection
CALL QUALITY
YES
NO
NOT SURE
INCOMING calls?
OUTGOING calls?
HEARING OTHERS?
OTHERS HEARING YOU?
ALL CALLS?
ADMINISTRATION
Check all that apply
Call Routing
Fax Rouiting
User Management
Phone Button Management
ReachUC Management
SUPPORT
Check all that apply
Using Ingenious Office Phones
Using the Ingenious Portal (including Virtual Faxing)
Using ReachUC Mobility App
Using the Ingenious Office Manager Portal
Have Questions about other Ingenious Services
MAINTENANCE
Check all that apply
Office Phone(s)
Analog Fax Adapter (AFA) (Not Virtual Faxing)
Office Network Equipment
Office Network Cabling or Device(s)
Other (Please describe in OTHER below)
MOVE, ADD or CHANGE SERVICES (MACS)
SERVICE TO ADD
Move/More Phones, Add Services/Locations or Change the way existing Services are configured or Change/Add Business Locations
Remote Phones, Mobility, Paging, Conferencing or Door Phones
MS Teams Integration or Conferencing Solutions
Referral of Services to a Colleague (please add contact info in OTHER)
Have QUESTIONS OR CHALLENGES Ingenious can help with?
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OTHER
Add a photo:
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Please e-sign Your Request
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Submit
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