Request HELP
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ACCOUNT NAME
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ACCOUNT NUMBER
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Service Address
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From Ingenious Invoice
YOUR NAME
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First Name
Last Name
Title
YOUR EMAIL
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example@example.com
CONTACT NUMBER
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REQUEST HELP FOR (please complete the appropriate section(s) below
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Please Select
SERVICE OUTAGE
CALL QUALITY
ADMINISTRATON
SUPPORT
MAINTENANCE
MOVE, ADD or CHANGE SERVICES (MACS)
MESSAGING, CONTINUITY & RECOVERY
(Please Click the One That Applies AND Complete The Appropriate Section Below)
SERVICE OUTAGE
Rows
YES
NO
NOT SURE
NA
Local Power
Internet
All Phones
Some Phones
All Work Stations
Some Work Stations
WiFi
Virtual Faxing
Fax Machine Connection
CALL QUALITY
Rows
YES
NO
NOT SURE
INCOMING calls?
OUTGOING calls?
HEARING OTHERS?
OTHERS HEARING YOU?
ALL calls?
SOME calls?
ADMINISTRATION
Rows
Check all that apply
Call Routing
Fax Rouiting
User Portal
Manager Portal
ConnectUC Mobile
ConnectUC Desktop
SUPPORT
Rows
Check all that apply
Using Ingenious Office Phones
Using the Ingenious User Portal (including Virtual Faxing)
Using the Ingenious Portal
Using the Ingenious Manager Portal
Using ConnectUC Mobile
Using ConnectUC Desktpop
Questions about other Ingenious Services
MAINTENANCE
Rows
Check all that apply
Office Phone(s)
Analog Fax Adapter (AFA) (Not Virtual Faxing)
Office Network Equipment
Office Network Cabling or Device(s)
Other (Please describe in OTHER below)
MOVE, ADD or CHANGE SERVICES (MACS)
Rows
SERVICE TO ADD
Move/Add/Change Phones, Services, Locations or how existing Services are configured
Remote Phones, Mobility, Paging, Conferencing or Door Phones
CRM, MS Teams Integration or Conferencing Solutions
Referral of Services to a Colleague (please add contact info in OTHER)
Have QUESTIONS OR CHALLENGES Ingenious can help with?
Messaging, Continuity & Recovery
Rows
TYPE OF HELP NEEDED
General Question(s)
Inquire about Current Status or Make Changes
Business Messaging Questions
ConnectUC Desktop or Mobile Questions
Business ContinuityQuestions
Business RecoveryQuestions
10DLC/A2P Registration Process Questions
Begin the 10DLC/A2P Registration Process (cost involved)
Add Business Telephone Number(s) to existing Campaign
Remove Business Telephone Number(s) from existing Campaign
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OTHER
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