For all cat litterbox cases, we must receive pictures or a video tour of the house with views of all the litterboxes AND a rough diagram of the house layout. These can be emailed to us, attached here or documents too large for either (e.g. videos) can be uploaded into Dropbox by clicking on this link.
For all other cases, a few short (< 3 minute videos) must be uploaded to the Dropbox. At least one should display the problem behavior if it can be caught on camera. Exception: DO NOT incite or prolong an aggressive response just for the sake of the video - this is a bad learning experience for your pet and can be unsafe.
The patient's first and last name should be on all documents so we know who they belong to.