Warranty Claim Form

Warranty Claim Form
IMPORTANT NOTICE FOR CLEANERS
PLEASE NOTE: The Repair Shop is now closed for the season.

All cleaners must be serviced or repaired by a certified technician.

When the shop reopens in the spring (April 2026), please bring your cleaner directly to the Repair Shop located at:

1075B Hicksville Road, Massapequa, NY

Our repair shop is a walk-in service only
All warranties will be honored when the shop reopens in April 2026

Warranty spacifications can be found at here
IMPORTANT NOTICE FOR POOL PUMP
PLEASE NOTE: The Repair Shop is now closed for the season.

All pumps must be serviced or repaired by a certified technician.

When the shop reopens in the spring (April 2026), please bring your cleaner directly to the Repair Shop located at:

1075B Hicksville Road, Massapequa, NY

Our repair shop is a walk-in service only
All warranties will be honored when the shop reopens in April 2026

Warranty spacifications can be found at here
IMPORTANT NOTICE FOR POOL FILTERS
PLEASE NOTE: The Repair Shop is now closed for the season.

All filters must be serviced or repaired by a certified technician.

When the shop reopens in the spring (April 2026), please bring your cleaner directly to the Repair Shop located at:

1075B Hicksville Road, Massapequa, NY

Our repair shop is a walk-in service only
All warranties will be honored when the shop reopens in April 2026

Warranty spacifications can be found at here
ATTENTION SALT SYSTEMS

A CURRENT WATER TEST IS REQUIRED TO SUBMIT CLAIM

We cannot process claims if a CURRENT water test is not provided. Current test must have been preformed by a computerized system with in the lat 72 hours.

All water levels must be balanced in order to process warranty claim. A water test result must be uploaded with a claim. Your claim will be auto-denied if this step is not completed.

Warranty spacifications can be found at here
ATTENTION LINER CLAIMS

Liners - Rips, cuts and or holes are not covered under the manufacturers warranty. The manufacturers warranty covers seam separations ONLY. If you have a slow leak this is NOT a seam separation. Seam separations typically happen within the first few weeks to months. Slow leaks we advise you set up a leak check service to determine where the leak is coming from and to patch the area.

LEAK CHECK IS REQUIRED FOR CLAIM

Leak check services can be set up in the store and cost $229. If it is deemed the leak is from a manufacturers defect, you will be reimbursed for the leak check service. A leak check service MUST BE PREFORMED on any warranty claim before the claim is processed. If a leak check result is not attached to the warranty claim your claim will be denied.

Falure to keep water in your swimming pool: Removing water from your swimming pool is NEVER recomended. Empting a swimming pool will cause the liner to shrink and pull off the wall or worse, your pool collapsing. You should NEVER remove the water from your swimming pool. Liner shrinkage and or liners falling into the pool as a direct result from this will not be covered under the manufacturer's warranty.

Warranty spacifications can be found at here
ATTENTION POOL CLAIMS

Pools: Rust and corrosion are not covered under the manufacturers warranties. Rusting and corrosion can happen from outside elements or the misuse of chemicals which cause the metals in swimming pools to break down. Proper maintenance is always recommended on a swimming pool to prevent rust and corrosion. You must file a claim with the pool manufacturer BEFORE filing a claim with Island Recreational. You may visit any store to determine the manufacturer of your pool.

Warranty spacifications can be found at here

ATTENTION WINTER COVER CLAIMS

Winter Covers: Rips or eyelets pulled out are not covered under the manufacturers warranty. Winter covers are designed to keep water and debris out of your pool. You must properly maintain your winter cover by removing excess water from the cover. Covers are NOT meant to hold hundreds of pounds of water or ice.

Damage from outside elements. Cracking of plastic parts are not covered under any manufacturer's warranty. Do not leave your equipment outside during winter months. Be sure to bring your pool equipment into a climate controled area for the harsh winter months.

Other damages from outside elements such as trees to swimming pools and or liners are not cover. You should contact your homeowners insurance for these types of damages.

Improper use of a winter cover. The improper use of a winter cover will damage your swimming pool causing walls to pull in and create stress on the pool structure. Swimming pools, by design are made to withstand elements, however not properly maintaining your winter cover by leaving standing water on it or by not maintaining proper water levels (just below the skimmer or higher) will damage your swimming pool wich is not covered under any manufacturer's warranty.

Winter cover warranty spacifications can be found at here
POOL HEATER LIMITED WARRANTY

Blue Torrent, Black + Decker and Comfortemp heat pumps are warranted to be free of defects in materials and workmanship for a period of two years for parts and one year for labor. This warranty is applicable to the original location and owner only and is not transferable.

The compressor component has a five (5) year limited warranty with parts and labor warranted for the first two years. Years 3, 4, and 5 cover parts only.

The titanium tube component of the heat exchanger has a ten (10) year warranty. Our company will void this warranty due to improper pool chemistry. This warranty is valid only if the product is installed according to the specifications of our company.

This Warranty does not include refrigerant or other expendable materials, or services such as inspection, maintenance, or unnecessary service calls due to erroneous operational reports, external valve position, or electrical service. It also does not include the repair of damage due to negligence, accident, freezing, installation in corrosive environments or atmospheres, or conditions beyond the normal intended use of the unit, or acts of God.

This Warranty is void if the product is repaired or altered in any way by any persons or agencies other than those authorized by our company, and is in lieu of all other warranties, expressed or implied, written or oral. There are no implied warranties of merchantability or fitness for a particular purpose that apply to this product. This warranty applies to the continental USA.

At its option, we will replace or repair any part that proves defective if such parts are returned to our factory, freight collect, within the warranty period. It is agreed that such replacement or repair is the exclusive remedy available from our company. Unless authorized by our company and performed by a factory-authorized service center, our company is not liable for any labor involved in the removal of defective parts or installation of replacement parts. Our company is not liable for damages of any sort whatsoever, including incidental and consequential damages. Parts returned and services performed under terms of this warranty must be approved by our company. All parts returned under terms of this warranty will be repaired or replaced and returned transportation charges prepaid, by best and most economical means.

BEFORE A WARRANTY CLAIM CAN BE FILED:
Claiments MUST contact Yass HVAC to set up a service call. The claiment will pay for the service upfront. If the issue is deemed a valid warranty issue, the customer will be reimbursed for the service call and any parts required to repair the unit.

Contact Information:
Yass HVAC Corp
Phone: (631) 656-3313
Email: Yashvaccorp@gmail.com
Website: www.yashvac.com
25 Union Ave, Ronkonkoma, NY 11779

ALL WARRANTY CLAIMS MUST BE HANDLED DIRECTLY WITH THE DEALER WHERE THE PRODUCT WAS PURCHASED. A SALES RECEIPT IS REQUIRED TO VERIFY PROOF OF PURCHASE.
INSTRUCTIONS

1. Only one claim per submission will be processed.

2. Pictures or videos of the issue is mandatory for us to evaluate.

3. It is in our right to disapprove any claim request that is found incorrect or fraud.

4. To check status go to claim.islandrecreational.com

5. Phone agents/store staff do not have access to process or update claims

6. All claims must be submitted via this form only.
Purchase Information
Product Type*
If your product is not listed you cannot use this warranty claim form. Please visit our repair shop during the season for further assistance.
Order Number*
Purchase Date*

MonthDayYear
Date
Describe the issue*
Claim Picture or Video*

Cancelof
Customer Details
Customer Name*

First NameLast Name
Email*
example@example.com
Phone Number*
Please enter a valid phone number.
Address*

Street Address

Street Address Line 2

CityState / Province

Postal / Zip Code
Please allow 7 business days for your claim to be reviewed and processed. Note: Our customer service phone agents or store staff do not have access to any claim. You will be notified with a decision via email. Duplicate claims will be deleted.

Island Recreational does not manufacture products, nor does it own the claims of product warranties. Island Recreational, in its sole discretion may process a claim on behalf of a product manufacturer out of good faith if said manufacturer has gone out of business. According to NYS law, any manufacturer who has gone out of business, deems all product warranties null and void. In no way does Island Recreational hold lability under NYS laws for products manufactured by other companies.

Furthermore, it is within your rights to file a warranty claim directly with the manufacturer if you believe your product does in fact fall within the said product warranty guidelines.

Installation warranties of products installed by Island Recreational hold a 90 day warranty. Installation warranties of products installed by third parties are not covered under this warranty.
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