WHAT IS NOT COVERED: READ CAREFULLY BEFORE YOU FILE A CLAIM
Liners - Rips, cuts and or holes are not covered under the manufacturers warranty. The manufacturers warranty covers seam separations ONLY. If you have a slow leak this is NOT a seam separation. Seam separations typically happen within the first few weeks to months. Slow leaks we advise you set up a leak check service to determine where the leak is coming from and to patch the area. Leak check services can be set up in the store and cost $179. If it is deemed the leak is from a manufacturers defect, you will be reimbursed for the leak check service.
Pools: Rust and corrosion is not covered under the manufacturers warranties. Rusting and corrosion can happen from outside elements or the misuse of chemicals which cause the metals in swimming pools to break down. Proper maintenance is always recommended on a swimming pool to prevent rust and corrosion.
Winter Covers: Rips or eyelets pulled out are not covered under the manufacturers warranty. Winter covers are designed to keep water and debris out of your pool. You must properly maintain your winter cover by removing excess water from the cover. Covers are NOT meant to hold hundreds of pounds of water or ice.
Damage from outside elements. Cracking of plastic parts are not covered under any manufacturer's warranty. Do not leave your equipment outside during winter months. Be sure to bring your pool equipment into a climate controled area for the harsh winter months.
Other damages from outside elements such as trees to swimming pools and or liners are not cover. You should contact your homeowners insurance for these types of damages.
Improper use of a winter cover. The improper use of a winter cover will damage your swimming pool causing walls to pull in and create stress on the pool structure. Swimming pools, by design are made to withstand elements, however not properly maintaining your winter cover by leaving standing water on it or by not maintaining proper water levels (just below the skimmer or higher) will damage your swimming pool wich is not covered under any manufacturer's warranty.
Falure to keep water in your swimming pool: Removing water from your swimming pool is NEVER recomended. Empting a swimming pool will cause the liner to shrink and pull off the wall or worse, your pool collapsing. You should NEVER remove the water from your swimming pool. Liner shrinkage and or liners falling into the pool as a direct result from this will not be covered under the manufacturer's warranty.
If your claim is approved an additional email will be sent with instructions on how to proceed.
If your claim is denied an additional email will be sent with the status as denied. After this decision has been maed there are no further steps you may take to overturn the claims department decision.
Island Recreational does not manufacture products, nor does it own the claims of product warranties. Island Recreational, in its sole discretion may process a claim on behalf of a product manufacturer out of good faith if said manufacturer has gone out of business. According to NYS law, any manufacturer who has gone out of business, deems all product warranties null and void. In no way does Island Recreational hold lability under NYS laws for products manufactured by other companies.
Furthermore, it is within your rights to file a warranty claim directly with the manufacturer if you believe your product does in fact fall within the said product warranty guidelines.
Installation warranties of products installed by Island Recreational hold a 90 day warranty. Installation warranties of products installed by third parties are not covered under this warranty.