Any claims for damaged/defecttive must be submitted within 2 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 2 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense. Please submit a problem form
Therefore Creative Divas reserves rights to refuse returns at its sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.
For packages lost in transit, all claims must be submitted no later than 14 days after the estimated delivery date. Please contact before sending it back.
Keep in mind that if tracking information states an order was delivered but our customer thinks they haven't received it, we won't take responsibility and reship that order. In that case, any replacements would have to be at your expense.
You can check out our return policy for up-to-date details about reshipments.
Wrong Address - If you or your end customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Returned by our Customer It is best customers to contact you before returning any products. We do not refund orders for buyer’s remorse. Returns for products, face masks, as well as size exchanges are no refundable.
All Items are returnables except for Beauty items, such as Makeup, Eyelashes, Hair Extension. Swimsuit, Lingerie, Underwear are NOT returnable
Up-To-CDC Guidelines Can be Found at this LINK. There maybe delays in shipping due COVID-!9 vaccines Shipping priority.
By signing this document you are agreeing that understand and adhere to are Return Policies.