Orchard Human Services is dedicated to maintaining quality care for our community while upholding a professional environment. To best serve our customers, we have outlined client responsibilities, appointment expectations, and related operations. Orchard Human Services is a crisis response center and reserves the right to reschedule and/or cancel appointments at any time to ensure the safety of our community.

·       Appointments cancelled with less than 24 hours’ notice will be considered a late cancelation and subject to a minimum of a $25 fee.

·       Appointments will be considered a “no-show” 10 minutes after the start of the appointment time with no contact from the client.

·       No-show and late cancellation fees are the sole responsibility of the client and cannot be paid through insurance or third parties.

·       Late cancel and no-show specialty appointments are subject to the full contracted amount with a minimum of a $25 fee.

·       Multiple no-show and late cancel appointments are means for immediate termination of service.

·       Appointments are subject to cancellation at any time per staff discretion. 

 

*An example of a specialty appointment would be anything scheduled outside of regular operating hours and type of billing code used.

 

 

Operations

Due to the coronavirus pandemic, we are providing services via Zoom and other approved platforms to help do our part in social distancing. While customers are responsible for attending appointments in a timely manner, our staff tries our best to ensure the appointment time is kept. Following is some helpful information to keep operations moving smoothly.

To ensure quality care for our community, we ask that you make arrangements to start your session on time. This allows for a 53-55-minute session and some time for our staff to attend to personal needs in between sessions. Customers are responsible for creating and maintaining a quiet and confidential space for the session to take place. Please ask our staff for assistance if you have questions or concerns about creating a counseling environment. Appointments will be canceled without notice if appropriate arrangements are not met. All appointments require video unless other arrangements have been made with the staff.

Appointment Expectations

To help those new to distance counseling and intervention services, we have outlined some helpful tips. The ability to create a calm, quiet, and confidential environment is required for sessions to take place. Please check your surroundings for distractions, phone on silent, silencing incoming email notifications, away from family and pets, and other environmental distractions. Stable internet connection is recommended so places such as the car are not ideal for sessions to take place as well as offer limited privacy. Appointments for minors have various parental/guardian involvement based on the child’s needs and abilities.