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Your Rights |
We Will |
Your Responsibilities |
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Access to quality services |
Give you access and choice to services that meet your needs |
To tell us if your needs change |
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Safety and care under Birrang support |
Provide safe and appropriate care and services |
Act in a way that keeps you and our staff safe |
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Treated with respect, dignity, and courtesy |
Be polite and respect your views, opinions, and personal circumstances such as your culture, family situation, age, gender, disability, faith, sexual orientation, gender identity or intersex status. |
To respect our property and other people using add services |
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Information Sharing |
Provide information that meets your needs in a way that you understand |
To give us complete and accurate information regarding your needs |
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Deciding what happens and when |
Include you in decisions about services and treatment options and allow you to bring another person to speak on your behalf |
Consider following the service and care plans that are given to you and make the decisions that are right for you |
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Privacy and confidentiality |
Protect your personal information and only use it for the right reasons |
To value the privacy of others attending programmes and services |
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Feedback and Complaints |
Tell you how you can give us feedback |
Give as honest feedback to help us improve or let us know when we do a good job |