Help Hub Ticket Request
Fill in this form for system change requests, issue reporting for Salesforce, Moodle, website, and reports and surveys. Any general IT support please contact Qlic.
Your Manager's Email
This is to allow them to be automatically updated on work that may be in their interest. *Director's/Head's of, this is not required.*
Website (not design request)
Severity Level -
(QMS - SLA Response Times)
Level 1 - Low
Level 2 - Medium
Level 3 - High
Level 4 - Urgent
You are selecting Level 4 - URGENT!
Level 4 - URGENT as per the QMS is defined as "Business stopping and no acceptable workaround. Imminent threat to key business or near term business milestones posing financial risk." Are you sure? You will also be required to make an immediate phone/Teams call to the QA Team to follow-up this ticket.
Survey or Report
Programme this relates to:
National Education Programme
Enter the subject for the ticket.
You have indicated this request is in relation to a survey/report request. Please tell us the type of survey/report.
Please provide as much information as you can to allow us to properly investigate. E.g., how this affects your own and other programmes if applicable.
Is this request related to a problem with a report, survey, or web page?
You have indicated this request is related to a report, survey, or web page. Please copy and paste the URLs and enter the names of the report, survey, or web pages in this box. This will save time in dealing with your request.
How many internal users are impacted?
Screenshot of Issue
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