Full payment is due at the time of service unless we have a contract with your insurance company. Your Primary Care co-pay or deductible payment is expected in full at the time of service.
We accept cash, checks, Visa, MasterCard, American Express, and Discover. Returned checks are subject to a
$25 service fee.
You will be asked to show your current insurance card(s) and photo ID at
New patients who do not present a current insurance card will be asked to pay in full at the initial visit.
insurance will be asked to pay up front, prior to services being rendered. All self-pay charges paid
in full at time of service are eligible for a 50% Prompt Pay discount
apart from vaccinations wherein no discount is available.
Outstanding Balance Policy
You will be notified of all balances unpaid by your insurance. Our billing is paperless, all e-statements are sent monthly.
Regardless of insurance coverage, you are responsible for all bills being paid in a timely manner. All unpaid balances are subject to a $25 late fee after 60 days from receipt of the initial billing statement. All unpaid balances are subject to collections after 90 days from receipt of the initial billing statements. Dispute of cost-share with an insurance carrier does not exempt an account from accruing late and/or collection fees. Western Wake Wellness reserves the right at any time to suspend appointments or refer you for care elsewhere for non-payment.
Medical Records & Forms
We will release medical records with a written authorization only. There may be a charge for each request according to North Carolina statute. Medical forms that require a provider signature are subject to a $25.00 fee.
After-Hours Service Fee
Should you need to contact the on-call provider after-hours, please be aware that this may result in additional charges, which are not covered by insurance. These charges typically bill at $50 per call, based on length and complexity. Unfortunately, we are not able to handle appointment rescheduling, new prescription requests, or any medication refill requests after office hours.
All cancellations require 24-hour advance notice. For same-day cancellations and no-shows, a $45 missed appointment charge will be assessed to your account. Patients will be required to pay all missed appointment fees prior to any rescheduling. We reserve the right to suspend appointments for multiple same-day cancellations or no-shows.