Officially MSATO “No Refund” policy is still in effect.
***Registration is non-refundable **** (see exception below)
"If Catskill Crusade: Operation Crusade is postponed due to Local, State or Federal restrictions, players Registrations will be automatically transferred to the new Op date."
We do have options for you.
MSATO has always had a full refund policy for Military & First Responders who can not attend because of work. MSATO is continuing this policy, which does require proof you are in this category. (Military, Law Enforcement, First Responders including medical professionals). If you fall in this category please submit credentials below.
We will keep the refund promise we made that if person has a note from a medical provider they are sick we will provide a registration refund. We do need and actual note uploaded below. We apologize for having to require this but it is necessary.
If requesting refund please make sure you enter the date you paid below. This will speed up the refund process.
Requests for refunds without note or documentation will not be processed.
We will put your name in for a credit at a future MSATO event of your choice.
FOR THOSE who do not meet requirements from MSATO we will help with reselling your ticket. You have option to sell / transfer ticket on your own. MSATO will not sell any new tickets to the postponed event until people looking to sell theirs who have submitted their information to MSATO via this form have been accommodated.
MSATO has added an option for extenuating circumstances for refund requests. Please fill out the section below and these are based on case by case basis.