Cancellations + Appointment Changes
We ask for at least 48 hours’ notice to cancel, reschedule, or shorten an appointment. Changes within 48 hours have a 30% rebooking fee; within 2 hours or missed appointments, 70%.
Fees are waived for occasional illness and emergencies. We also offer a one-time courtesy waiver for other unexpected late cancellations, excluding missed appointments.
Our Commitment: We take moving your appointment seriously, too. Outside of illness or emergencies, we ask our team to provide at least 4 weeks’ notice if an appointment needs to be moved. With less notice, we’ll do everything we reasonably can to accommodate and prioritize your rescheduled appointment.
Running Late
If you’re running late, please let us know as soon as possible. Arriving more than 10 minutes late may require us to adjust or reschedule your service, and our 70% same-day cancellation fee may apply.
We also do our best to keep your appointment on time. If our delay means you need to reschedule, there will be no cancellation fee.
Our Commitment: We also do our best to keep your appointment on time and let you know in advance if we’re running behind. If our delay means you need to reschedule, there will be no cancellation fee and we’ll do our best to accommodate your rescheduled appointment.
Salon Comfort + Safety
For everyone’s safety and comfort, children may not accompany guests on the salon floor or be left unattended in the waiting area.
Please silence phones during services and use headphones for calls, videos, or other audio. Discriminatory or derogatory language or behavior toward our guests or team is not tolerated.
Loving Your Hair + Product Returns
If your cut or color differs from what was agreed upon during your consultation, please let us know within 7 days so we can make the necessary adjustments at no additional charge. Refunds are not available for completed services.
Used retail products may be exchanged and unused products returned within 30 days.
Clear + Transparent Pricing
A Green Circle fee is added to each appointment to support our salon recycling program and help reduce salon waste.
Color services include a standard amount of color. We use Vish to precisely weigh and track the color used for your service, helping us reduce waste while keeping pricing fair and personalized. Additional color charges may apply based on the amount needed, including for longer or thicker hair.
Additional charges may also apply for changes or additions to your scheduled services. Anything that changes your expected service total will always be discussed with you ahead of time.