The following questions are very important in determining any possible reactions to our chemicals, hindrance in the coloring process, and even being able to better predict what end result we can give you. It is important to answer these questions honestly and with detail. 

SERVICE RE-DO & RETAIL RETURN POLICY:

We want you to love your hair. If you’re unhappy with your cut or color, please let us know within 7 days so we can make it right at no additional charge when the result differs from what was agreed upon in your consultation. (Refunds are not available for services.)

For retail items, we’re happy to offer exchanges on used products and returns on unused products within 30 days of purchase.

CANCELLATION POLICY:

We kindly ask for at least 48 hours’ notice to cancel or reschedule your appointment. Cancellations made with less than 48 hours’ notice will incur a 30% rebooking fee, due before reserving future appointments.

Cancellations made within 2 hours of your appointment time, or missed appointments, will result in a 70% fee of the scheduled services, due prior to booking again.

If you need to shorten or remove part of your service, please do so within the same cancellation window to avoid fees

Child, Salon Environment & Safety Policy

The safety and comfort of our guests and team are our top priorities. For everyone’s safety, children may not accompany guests on the salon floor or be left unattended in the waiting area.

To help maintain a calm environment, please silence cell phones during services and keep calls brief. Speakerphone, video calls, and audible sounds should only be used with headphones.

At Maven, everyone is welcome and deserves to feel safe and respected. Discriminatory or derogatory behavior/language does not align with our values and will not be tolerated.