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Popular common questions

I have a VAT ID. Where can I use it ?
Either update the existing store account with the VAT ID or enter it  when creating a new store account. The store software will automatically change the prices if the VAT ID has been checked and found to be valid.

I have just placed an order, but I have forgotten some items. Can I add the items to the order ?
or
Can I add items to an order that is not shipped yet ?
Unfortunately, this is NOT possible, as the orders are processed automatically to ensure fast delivery.

Frequently Asked Questions about Items

Item in stock ? Delivery time ?
On the product page of the article there is information about stock availability as well as delivery time.

When will the item be available again ?
This information can also be found on the product page. If no information is given, then an exact date is unfortunately not yet known.

Frequently asked questions about Orders

I have just placed an order, but I have forgotten some items. Can I add the items to the order ?
or
Can I add items to an order that is not shipped yet ?
Unfortunately, this is NOT possible, as the orders are processed automatically to ensure fast delivery.

Problem with the checkout of an order ?
If you have problems with the checkout of an order then please make sure that you do not use a "security" software which blocks the checkout or payment process.
If this does not help the choose "advanced payment" as method of payment and checkout the order. After done you will get an eMail from the shop including the payment instruction for Paypal or IBAN / bank-wire. You can then paypal the money or wire the funds.

You did not get an order confirmation ?
The shop sends an order confirmation by email after the checkout succeed. If you did not get such an eMail then check our spam folder. If it is not there then sign in into the online-shop and open the cart. If the items are still in the cart, then you should start the checkout process again and make sure that you finish all steps including the final confirmation.

Order status and tracking
To view the status of your order you simply need to log in to your store account and go to the "Your account" page at

https://www.tube-town.net/ttstore/account.php.

There you can see all your orders and their status. If you open the details of the order, you will find the tracking number (if the shipment was made by a parcel service that provides a tracking number).

Furthermore, when your order is shipped, we will send you information by email including the corresponding invoice as a PDF, as well as further information. In addition, the parcel service informs with another email about the shipment and the tracking data.

And don't forget to check your spam folder for shipping emails as well.

Frequently Asked Questions about loudspeakers

Does the right of withdrawal also apply to loudspeakers ?
Of course. The right of withdrawal also exists in full for loudspeakers. However, speakers should be installed and handled carefully so that they are not damaged. Furthermore, the connection should be plugged in and not soldered, as the solder cannot be removed from the terminal again.
If speakers are screwed in or the connections are soldered instead of plugged in, this usually leads to damage (imprints of screws, solder residue on the connections) and thus to a reduction in value, which we must deduct in the event of a revocation. To avoid this, speakers should be clamped during the test and the connections should be plugged.

Frequently asked questions about speaker cabinets and housings

Can I get custom-shop solutions which are not available in the store possible ?
Unfortunately, we can currently only offer custom shop solutions, which are listed in the online-shop. Other designs and builds are not possible for an indefinite period of time due to the high volume of orders.

Frequently asked questions about tubes

Do you have "matched" preamp tubes ?
No, we do not carry such tubes, as they are usually not needed.

Frequently asked questions about kits

Can I make changes to the kit, omit or change items ?
We offer the kits as they are. The included components are matched and tested and fit mechanically as well as electrically.
For logistical reasons, no components can be removed from the kits or exchanged for other components. If other components are wanted, then these must be ordered additionally.

Which components are included in the kit ?
Unfortunately, we cannot provide an exact list of the components included in the kit. But all components are of high quality that are tested and known to work well.
For a short overview of the included parts just have a look at the pictures on the project page of the kit. The parts shown there are usually included in the kit. However, changes are possible at any time e.g. in case of quality or delivery problems, but also in case of improvements and optimizations.

Are there detailed assembly instructions for the kit ?
The available documentation, circuit and layout diagrams can be found - unless otherwise stated - on the project page of the kit and can be viewed and downloaded there.
To rebuild most of the kits, electrical knowledge, experience with high voltages, as well as reading and understanding of circuit diagrams and the handling of measuring instruments are necessary.
There are no step-by-step instructions for beginners. The circuit and layout diagram contains all relevant information.
Attention: with voltages over 60 V there is danger to life !

I would like to buy a kit. Can you give me some suggestions for modifications to this kit ?
Basically the kit should be finished first before thinking about modifications.
Modifications themselves please discuss in the forum.