• Product Claim Form

  • Notes on vacuum tube complaints

    PREAMP TUBES
    Most of the preamp tubes complained about are not defective. The issues are usually caused by contact problems in the tube-base, which can for instance be caused by corroded or deformed contacts. This can usually be fixed by cleaning or bending the contacts again.
    We reject complaints based on “measurements” using an Orange Valve Tester VT-1000, as this measuring device does not provide reliable results in our opinion.

    POWERTUBES
    Cracking noises during the warm-up phase are mostly caused by excessively high screen grid voltages, when the power amplifier tube is operated outside of the specifications. Mostly seen with EL34 tubes where the screen grid voltage exceeds the 450 V limit. In such a case, we recommend checking and correcting the wiring of the screen grid.

    For end tubes, please include the Ip and Gm value if replacement or exchange is wanted. Powertubes with a Grade do not hav these values.

     

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  • Important !

    In order to enable a fast processing of your complaint, please provide detailed information that proves the problem or defect,
    such as pictures or videos of measured values or measurement protocols,
    circuit diagrams or audio recordings on which the problem can be
    clearly heard, etc.. Unfortunately, we will not be able to process the
    complaint without such evidence.

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  • Notes on complaints Transformers

    Almost 99% of damaged transformers have been damaged or destroyed by incorrect use, usually caused by an incorrectly connected primary winding or an incorrectly calculated current demand, causing the transformer to overheat and fail in whole or in part. An incorrect use of the transformer and the resulting damage is not covered by warrenty.

    A simple check of the transformer using an ohmmeter can be done as follows. To do this, disconnect the transformer completely from the mains and the rest of the circuit. There must be no connection ! Also make sure that the batteries of the ohmmeter are fully charged.

    • Measure the resistances of each winding and note them.
    • Measure whether there is a connection from one winding to another winding.
    • Measure if there is a connection from the winding to the laminated core of the transformer (NOT possible with toroidal transformers).

    If a connection is found at either of the last two points, then the transformer is completely defective.

    In many cases, the data sheet of the transformers already list the resistances of the windings so you can check your data with the data listed in the data sheet. If the measured values correspond to the specifications (deviations of +/- 20%) and no other connections were measured, then it can be assumed that the transformer is not defective and there is an othe rreason for the malfunction.

    Please also note the measured values in the complaint field below.

    A common fault with toroidal transformers is an interrupted connection of one of the stranded wires , especially with larger and heavier toroidal transformers.  The reason for this issue is that the transformers are lifted up by the strands, which can cause one or more connections to break. Such a damage can not be repaired and is not covered by any warrenty.

     

  • Important !

    In order to enable a fast processing of your complaint, please provide detailed information that proves the problem or defect, such as pictures or videos of measured values or measurement protocols, circuit diagrams or audio recordings on which the problem can be clearly heard, etc.. Unfortunately, we will not be able to process the complaint without such evidence.

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    Cancelof
  • Issue with an loudspeaker

    In order to enable a fast processing of your complaint, please provide detailed information that proves the problem or defect, such as pictures or videos of measured values or measurement protocols, circuit diagrams or audio recordings on which the problem can be clearly heard, etc.. Unfortunately, we will not be able to process the complaint without such evidence.

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    Cancelof
  • Complaint of another item

    In order to enable a fast processing of your complaint, please provide detailed information that proves the problem or defect, such as pictures or videos of measured values or measurement protocols, circuit diagrams or audio recordings on which the problem can be clearly heard, etc.. Unfortunately, we will not be able to process the complaint without such evidence.

  •  
  • Select File(s)
    Cancelof
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