1. Freephone/Local Rate Number Portability
1.1. The Porting of a Freephone (1800) or Local Rate (13/1300) service will be conducted in conjunction with Industry Numbering Management Services Ltd (INMS). The INMS is a not-for-profit company which has been established by a number of Carriage Service Providers (CSP) to facilitate number portability of Freephone (1800) and Local Rate (13/1300) telephone services. The Australian Communication Authority (ACA) under s 467 of the Telecommunications Act 1997 (the Act), from 16th November 2000, will allow INMS to manage the pool of portable freephone/local rate numbers declared in writing by the ACA under s 11.10 of the Telecommunication Numbering Plan 1997.
1.2. If you wish to Port your Service Number from Breeze Connect to another Supplier, you must contact that other supplier. Porting from Breeze Connect to another Supplier will be conducted in accordance with the INMS business rules and any other bilateral arrangements.
1.3. The porting of a Freephone (1800) and Local Rate (13 / 1300) telephone service will be subject to the terms and conditions of the Standard Form of Agreement of your CSP.
1.4. In order for Breeze Connect to Port your Service Number you must complete and sign the Porting Authority Form (PAF).
1.5. In accordance with the INMS business rules, a request for Porting shall be deemed invalid if:
- Mandatory information supplied is illegible, inaccurate or missing
- The PAF is not signed by an authorised person
- The PAF is not dated
- The PAF is dated more than 90 days before the porting request is sent by the recipient Prime Service Deliverer (PSD) via INMS to the donor PSD
1.6. The Porting Authorisation Form (PAF) must be fully completed by the customer and is valid for 90 days.
1.7. Breeze Connect cannot Port your Service Number and move the address of your Service Number on the same day.
1.8. If your Service Number(s) is/are inactive at the time of the Porting by Breeze Connect, you must notify Breeze Connect as soon as the Phone number(s) become(s) active.
1.9. Breeze Connect reserves the right to charge you for the Porting of a Service Number.
1.10. You are responsible for settling your final account with your current Service Provider.
2. Emergency Return
2.1. Prior to signing the Porting Authority Form, you must negotiate and agree with your previous Supplier regarding the service that could be provided in the event that an Emergency Return is required.
2.2. If you have Ported your Phone Number away from Breeze Connect, the terms and conditions set out herein and in the Breeze Connect Standard Form of Agreement will apply to your Service in the event that an Emergency Return to Breeze Connect is required.
2.3. In the event of an Emergency Return to your previous Supplier, you may experience an extended period of outage whilst the Service from your Supplier is restored.
2.4. Breeze Connect will endeavour to assist you in the event of an Emergency Return to Breeze Connect, in which you may experience an extended period of outage whilst the telephone numbers from Breeze Connect are being restored.
2.5. Acting in accordance with the LNP Code and any other bilateral arrangements, in the event of an Emergency Return to your previous Supplier, Breeze Connect:
- Will notify your previous Supplier of the Emergency Return requirement;
- is not responsible for any period of outage; and
- is not liable to you or any person claiming through you for any damage, loss, costs or expenses or other liability in contract, tort or otherwise direct or indirect, for or in relation to the Emergency Return (including the negligent act or omission of Breeze Connect).
2.6. In the event of an Emergency Return to Breeze Connect, Breeze Connect:
- is not responsible for any period of outage; and
- is not liable to you or any person claiming through you for any damage, loss, costs or expenses or other liability in contract, tort or otherwise direct or indirect, for or in relation to the Emergency Return (including the negligent act or omission of Breeze Connect).
3. Porting Fees and Payment
3.1. In the event your port is rejected by the losing carrier, Breeze Connect reserves the right to charge you a “Number Porting Fee” for any subsequent port submissions required as outlined in the table below.
3.2. In the event you request to re-schedule a port after a porting date has been booked we reserve the right to charge you the “Reschedule Fee” as outlined in the table below.
3.3. In the event you request us to perform an Emergency Return we reserve the right to charge you the “Emergency Return Fee” as outlined in the table below.
| |
Category A |
Category C |
13/1300/1800 |
| Number Port Submission Fee |
$15.00 per number |
$330.00 per batch |
$15.00 per number |
| Reschedule Fee |
Not applicable |
$450.00 |
Not applicable |
| Emergency Return Fee |
$450.00 |
$450.00 |
$450.00 |