Terms & Conditions and Cancellation Policy:
Cancellation by Client
Friendly Rides & Guides will offer a 70% refund if cancellations are made before one (1) week of the scheduled program.
If cancellation, rescheduling or refund is made with less than one (1) week notice of the holiday camp date, Friendly Rides & Guides will not offer make up camps, or rescheduling dates, or refunds based on the clients personal reasons.
If the client chooses not to join in the program when the program is scheduled to run, the client shall not receive a voucher or refund for the unattended program.
If the child is sick, Friendly Rides & Guides will offer a voucher to attend an upcoming class of the same value, subject to availability, within six (6) months of the cancellation date on receipt of a valid medical certificate* (the medical certificate should specify the number of days on which, and the nature of the sickness or injury on account of which, the child, cannot attend the program).
Changes to your child’s registration can be requested up to a week in a advance of your child’s originally booked camp—dependent on the availability of open spaces in the alternative week requested for your child.
Cancellation by Friendly Rides & Guides
Friendly Rides & Guides reserves the right to cancel or modify programs when hazardous weather conditions occur or are forecast or for any unforeseen circumstance perceived as a serious safety concern such as political unrest or health hazard. If there is a cancellation or modification of the program, the client will be notified via phone at 7:00am the morning of the day of the program.
In the event of program cancellation due to hazardous weather conditions or other unforeseen circumstances, Friendly Rides & Guides will offer the client a voucher to attend upcoming programs of the same value, subject to availability, within six (6) months of the cancellation date.
Red Rainstorm Signal, Thunderstorm Warning, Landslip Warning or heavy rain
In event of Red Rainstorm signal, Thunderstorm Warning, Landslip Warning or heavy rain, Friendly Rides & Guides reserves the right to determine if programs will be cancelled, modified to avoid hazards, or go ahead as planned based on the rain plans are put in place.
T3 storm signal
In the event of a T3 storm signal being raised, Friendly Rides & Guides reserves the right to determine if programs will be cancelled modified to avoid hazards, or go ahead as planned. If the Hong Kong Observatory broadcasts that the T3 warning will likely be raised to a T8 during or near program camp hours, the program will be cancelled.
T8 and above or Black Rain
In event of a T8 and above storm signal or Black Rainstorm signal being raised, all programs will be cancelled. No refunds will be offered but Friendly Rides & Guides will offer the client a voucher to attend upcoming programs of the same value, subject to availability, within six (6) months of the cancellation date.
WAIVER AND RELEASE FROM LIABILITY
Activities taking place within outbreak of Coronavirus in HK 2021
I understand that there is a risk associated with myself or my child being involved in Friendly Rides & Guides activities at the time when the Novel Coronavirus (2019-nCoV) is prevalent in Hong Kong. I understand that and I assume any risk and take full responsibility and waive any claims of personal injury, death or damage associated with Friendly Rides & Guides activities and events organized by them. I affirm that I/my child am/is in good health and not suffering from any ailment and healthy to take part in activities. I have not visited an area where there are suspected/confirmed cases of novel Coronavirus within the last two weels. If I/my child has been a close contact to a suspected case then I/my child have tested negative for novel Coronavirus. I affirm that I will adhere to best practice hygiene protocol when I am participating in Friendly Rides & Guides activities. My signature is proof of my intention to execute a complete and unconditional WAIVER AND RELEASE of all liability to the full extent of the law of Hong Kong.