Service Request

For pricing email thisasizemore@totalapt.com.  A client profile must be completed prior to service commencing on-site for new customers or customers who have not used us in 6 months or longer.  

Quality Control is for full turn or available at an additional charge. 

A full supply list and scope in advance of the maintenance inspection is available at an additional charge.  

A maximum of three units will be walked, should you want pricing only. 

*Please note, that during the busy season (June-August) next day services may not be available.  Scheduling is done on a first come first serve basis.  Please allow for future scheduling (suggested 2 weeks out).  This will allow us time to meet your needs or specific requests, such as technician choice.  Waitlists will be set up for preferred days if not currently available.  

We aim to please, and will do everything we can to meet your requests.  Thank you for your business!  

 

 

Turn Services Summary

 

Maintenance-

We now offer 3 maintenance scopes: "Standard" (approx 2-3 hours of labor), "Enhanced" (4-5 hours of labor) and "Customized" to limit several additional charges.  Please review your typical scope to confirm what scope your community is needing. 

 

"Standard" Scope

*Includes a light maintenance inspection, door stop replacements throughout unit, tightening of door handles, inspection of blinds, replacement of smoke detector batteries, replacement of burned out bulbs, A/C check, replacement of air filter, inspection of breaker box, check appliances, testing of plugs (replace covers of up to 2 per room), secure cabinet doors, secure hardware, check doors, plumbing inspection, repair sink/tub stopper, replace toilet flapper, inspect exhaust fan, inspect supply line and check for leaks (report to management if leak is found), check for water damage (report to management if evidence is found). 

 

"Enhanced" Scope

*Includes standard make ready scope, outlet covers (up to 4 per room replacement), blinds (1 replacement included), door hardware (up to 2 replacement), touch-up caulking includes (around toilets, bathtubs, shower, sinks and countertops), bathroom hardware installation (1 included), plumbing inspection and drain clearing, appliance inspection and filter replacement, electrical inspection.

 

"Customized" Scope

*Our team can customize a tailored scope of work for your community individual needs with the "Standard" and "Enhanced" scope with additional items based on community needs to be deterimed by Property. 

 

*Renovations - by bid only

 

Additional Charges (not Standard, or Enhanced Scope)

*Trash out (more than 1 trash bag), exterior cabinet repairs and paint, patio or front door paint,  paint overspray removal, full hadware and plumbing replacement, new appliance repairs/installation, light fixture installation (wiring not cosmetic), plumbing repairs/replacement, coil cleaning, dryer vent cleaning, tub cartridge, full unit blind replacement, resurfacing will be an additional charge or custom package.  

Excluded- Working on power washing, gas, water heaters and mold/mildew.

*Painting, carpet cleaning, cleaning, resurfacing, trash out are priced per service. 

*Quality Control is for full turn or available at an additional charge. 

*A full supply list and scope in advance of the maintenance inspection is available at an additional charge.  

*A maximum of three units will be walked, should you want pricing only.  

*Total Apartment Solutions team arrives around 9am to ensure access to units and parts in a timely manner. Please have parts available, keys ready, or units open prior to our arrival to maximize time in each unit. 

Other Notes For Consideration:

• All cancellations must be made 24 hours in advance of the scheduled work order.  Failure to meet the 24 hour deadline will result in a $100 cancellation fee.
• All cancellations must be made 48 hours in advance of the scheduled work for Day maintenance. Failure to meet the 48 hour deadline will result in a 4 hour minimum billing.
• If we cannot access the unit at scheduled time due to another vendor, key or access issues, and unit will need to be rescheduled, a rescheduling fee of $100 will be assessed.  
• Should we be on-site and you have parts on back order, "not available" we are happy to schedule a return visit with a $75 trip fee.
• Please note we do everything we can to confirm your units and or schedule to prevent any cancellation or trip fees.
• Turn services are not part of Day Maintenance.  Should Turns be needed, this will be billed at the turn rate and the daily rate will be adjusted.
• A $3.00 service fee will be billed to all invoices.
• Late fees will be charged for anything paid over 30 days.
• Please refer to our late fee policy on the Client profile form.