MVS Cancellation Policy
If your appointment is canceled or rescheduled with insufficient notice, a deposit in the amount of your trip charge will be required prior to scheduling another appointment. Sufficient notice is considered before 5pm, 2 business days prior to your appointment. If your rescheduled appointment is not canceled, or is rescheduled with sufficient notice, the trip charge deposit will be applied to your next invoice. However, if there is a 2nd insufficient-notice cancellation/rescheduling, the trip charge deposit will be converted into a non-refundable cancellation fee.