Front Desk End of Shift Questionnaire

Front Desk End of Shift Questionnaire
Name*

First NameLast Name
Today's Date*

MonthDayYear
Date
1. Were there any pay outs processed today? (ex. window cleaning fee)
2. Did any service providers run late today? If so, please provide their name, the number of appointments they ran behind on, what service(s), and the name of the client(s) whose appointments started late.*
3. Please list any guests who requested an adjustment appointment today, and which service provider they saw at their last appointment. Please include any details you can provide regarding the situation.
4. List any guests who received an adjustment service today, their service provider, and details of their visit (e.g., satisfied, grateful, irritated, sad). Additionally, note any clients who were upset at checkout, including their name, service, provider, and visit details.
6. Did any errors in transactions occur today? Please provide details.
7. Did Clementine’s give additional credit or complimentary services to any guests today? What was the situation?
8. Were there any no-show fees charged today, and which manager charged the fee? Please provide the client's name(s).
9. Were there any front desk errors today? For example, we forgot to cancel an appointment and a client showed up.
9. Were any clients booked incorrectly today?
10. Were there any upset client calls today?
10. Did you receive any referral cards today? If so, please provide the name and phone number of the referrer.
11. Any notes for tomorrow’s opener? List voicemails, redo requests, reschedules, or callbacks for follow-up. Note them here and in the appropriate Slack channel.
12. Anything else you would like to note for your EOD Report?
Did you remember to complete the following end of shift responsibilities- these are expected of Front Desk team members at ALL locations + ALL Shifts:

Unlocking outer doors at the start of the day + disinfecting handles as neededClock inClose + reopen Meevo drawerOpen new End of Shift ReportOpen + log in to TruelarkClose Lightspeed drawerFollow up with guests in need of reschedulingRun report "AQ225" for Lived in Blonde + Transformational Color Services - checking to make sure they came in for an in-person consult or have filled out an online consultation form that has been sent to the stylistWipe down Self Check-In Ipad and ensure it's set up for incoming guestsRun report "AQ000" to filter appointments booked by our AI bot Suzie via TrueLark to ensure we request cards on file for those without them.Make “Thank You/Apology” bags for the following day when you see someone is deserving based on the notes in their appt- be sure to add a note that pops up at checkout to help remind us to do so (Multiple reschedules/Rescheduled at last moment)Check the Special Order Log and reach out to guests accordinglyRestock product shelves, ensuring that it looks tidy, products are not broken and items are in the correct spot (Stanley- please make sure it's lookin' good from the window!)Dust a portion of product shelvesRestock the refrigerator and ensure milks are not expiredEnsure lobby is organized and looks staged. This includes dusting coffee table, fluffing pillows, dusting front desk, wiping down worldpay credit card terminals, key boards, charging computer mice and self check-in kioskDispose of magazines that are over 1 month out of dateClean coffee maker (De Longhi machines need to have grounds + dirty water bins cleaned out and beans topped off) + refill water for machineAssist with bringing laundry to the breakroom, folding and/or putting away towels + capes- switching loads from washer to dryer as neededRestock chocolate nuggets, snack tray, tea bags, sugar, coffee stirrers, coffee + water cupsLock the doors when the last guest arrivesScan out supplies from scan-out bin (hit "save" ONCE)Check that trashes are empty and re-lined with fresh trash bagsClear salon of abandoned cups + cansClean dirty guest cups in sinkProcess all held transactions you createdCheck that the infobox has been cleared of messages from Truelark + MYA that you have handled- be sure to handle any you missedCheck that all of your slack messages have been read and anything urgent has been replied toLog out of all your appsBlow out any candles that were litPut money box awayDon't forget to clock out!
Hey LoHi! Please be sure you complete the following End of Shift responsibilities for your location:

Bring in bistro table from outsideSweep mat outside the front door of snow and/or leavesSteam mop floorAssist with watering plants as neededClean water tray on water dispenserTurn off towel-warmer
Hey Stanley! Please be sure you complete the following End of Shift responsibilities for your location:

AT 5PM- LOCK THE DOORTurn off Clementine's marquee and edison bulb chandelier once all guests are no longer in lounge areaClean water tray on water dispenserClean Drip Coffee Maker: empty carafe, clear grounds, refill water tankBring in promo banner if left outside the salon doorsGather all laundry throughout the salon and sort into breakroom laundry binsCheck scan-out bin basket in shampoo room and add to breakroom scan-out binTurn off towel-warmer
Hey Arvada! Please be sure you complete the following End of Shift responsibilities for your location:

Ensure front and patio doors are locked with the hex keyCheck esthetician laundry before leaving (Sat. & Sun. Arvada Only)Bring in "We're Open" sign from sidewalkTurn off music + lightsSet the alarm if you are the last one in the building
Location of Your Salon*
Should be Empty: