Front Desk End of Shift Questionnaire
Name
*
First Name
Last Name
Today's Date
*
-
Month
-
Day
Year
Date
Operational Notes
These are the things the next shift or management actually needs to know.
1. Were there any payouts processed today? (i.e. window cleaning fee)
*
No
Yes
Other
2. Did any service providers run behind today? If yes, note: --> Provider name, Service, and Guest name(s)
*
3. Adjustment Requests | Did any guests request a redo/adjustment appointment today? Include: Guest name, Provider, Service, and Guest reaction (happy / neutral / upset)
4. Adjustment Services Completed | Did anyone receive a redo or adjustment service today? Include: Guest name, Provider, Service, and Guest reaction (happy / neutral / upset)
Financial + Transaction Issues
5. Transaction Issues | Were there any checkout or transaction errors today?(i.e. incorrect ticket, refund, or duplicate charge)
6. Credits or Complimentary Services | Were any credits or complimentary services given today? If yes include: Guest name, Provider, and Reason.
7. No-Show Fees | Were any no-show fees charged today? Include: Guest name + Manager who approved
Front Desk Notes
8. Did any front desk errors occur today? (i.e. appt not cancelled, booking mistake, incorrect provider booked)
9. Referral Cards | Did you receive any referral cards today?
Yes
No
Notes for Next Shift
10. Notes for Tomorrow's Opener | Include things like: voicemails, reschedules needed, callbacks, guest follow-ups, etc
11. Anything else for the EOD Report?
End of Shift Checklist
FRONT DESK SYSTEMS
Unlocking outer doors at the start of the day + disinfecting handles as needed
Clock in
Close + reopen Meevo drawer
Open new End of Shift Report
Open + log in to Truelark
Close Lightspeed drawer
Follow up with guests in need of rescheduling
Run report "AQ225" for Lived in Blonde + Transformational Color Services - checking to make sure they came in for an in-person consult or have filled out an online consultation form that has been sent to the stylist
Wipe down Self Check-In Ipad and ensure it's set up for incoming guests
Run report "AQ000" to filter appointments booked by our AI bot Suzie via TrueLark to ensure we request cards on file for those without them.
Make “Thank You/Apology” bags for the following day when you see someone is deserving based on the notes in their appt- be sure to add a note that pops up at checkout to help remind us to do so (Multiple reschedules/Rescheduled at last moment)
Check the Special Order Log and reach out to guests accordingly
Restock product shelves, ensuring that it looks tidy, products are not broken and items are in the correct spot (Stanley- please make sure it's lookin' good from the window!)
Dust a portion of product shelves
Restock the refrigerator and ensure milks are not expired
Ensure lobby is organized and looks staged. This includes dusting coffee table, fluffing pillows, dusting front desk, wiping down worldpay credit card terminals, key boards, charging computer mice and self check-in kiosk
Dispose of magazines that are over 1 month out of date
Clean coffee maker (De Longhi machines need to have grounds + dirty water bins cleaned out and beans topped off) + refill water for machine
Assist with bringing laundry to the breakroom, folding and/or putting away towels + capes- switching loads from washer to dryer as needed
Restock chocolate nuggets, snack tray, tea bags, sugar, coffee stirrers, coffee + water cups
Lock the doors when the last guest arrives
Scan out supplies from scan-out bin (hit "save" ONCE)
Check that trashes are empty and re-lined with fresh trash bags
Clear salon of abandoned cups + cans
Clean dirty guest cups in sink
Process all held transactions you created
Check that the infobox has been cleared of messages from Truelark + MYA that you have handled- be sure to handle any you missed
Check that all of your slack messages have been read and anything urgent has been replied to
Log out of all your apps
Blow out any candles that were lit
Put money box away
Don't forget to clock out!
Hey LoHi! Please be sure you complete the following End of Shift responsibilities for your location:
Bring in bistro table from outside
Sweep mat outside the front door of snow and/or leaves
Steam mop floor
Assist with watering plants as needed
Clean water tray on water dispenser
Turn off towel-warmer
Hey Stanley! Please be sure you complete the following End of Shift responsibilities for your location:
AT 5PM- LOCK THE DOOR
Turn off Clementine's marquee and edison bulb chandelier once all guests are no longer in lounge area
Clean water tray on water dispenser
Clean Drip Coffee Maker: empty carafe, clear grounds, refill water tank
Bring in promo banner if left outside the salon doors
Gather all laundry throughout the salon and sort into breakroom laundry bins
Check scan-out bin basket in shampoo room and add to breakroom scan-out bin
Turn off towel-warmer
Hey Arvada! Please be sure you complete the following End of Shift responsibilities for your location:
Ensure front and patio doors are locked with the hex key
Check esthetician laundry before leaving (Sat. & Sun. Arvada Only)
Bring in "We're Open" sign from sidewalk
Turn off music + lights
Set the alarm if you are the last one in the building
Location of Your Salon
*
Please Select
LoHi
Stanley Marketplace
Arvada
Submit
Should be Empty: