At GSM Outdoors, our customers are our number one priority and we want them to know we stand proudly behind every item bearing our name. All GSM Outdoor products have a warranty that covers manufacture defects of the product. Like most industries, our warranty is valid only for the original owner of the product purchased from an authorized retailer. Please refer to your individual product for specific warranty time frames.
In Order for your warranty claim to be approved, the following conditions must be met:
You must have purchased the product from a GSM Outdoors authorized retailer
You must provide an original sales receipt
You must have used the product only as intended and in accordance with the product care instructions. Tampered with and/or altered unit will void the warranty
Photos of the unit must be provided
We will review your warranty request and should it meet all of the warranty criteria, we will provide a Return Authorization (RA) number with Instructions on how to return your product back to us. Should the said item not be available, it will be at our discretion to send a comparable product.
Any product that is received without a Return Authorization will be refused and we will not be held responsible.