Call Centre Form

How can we help?*
**Agent Note**

So I can get one of our Consultants to get back to you... I just need to grab some details....
Enquiring about:*

StormwaterWastewaterOther
Need to book in a system for Pump Installation and Start-up (Commissioning)?

PLEASE NOTE: Pump installations typically require a lead time of 5 working days and are only carried out by Ecoflow technicians in certain areas.
As a note - in the future, you can submit requests for pump installation and commissioning directly on the Ecoflow website under the "contact us" option if that is more convenient.
Alarm Panel has been installed*

YesNo
Please Note: If your Alarm Panel has not been installed, you will need to arrange this before booking your Pump Installation.
Power has been connected to the Alarm Panel. And is power ON to the alarm panel?*

YesNo
Please Note: If you power has not been connected to the Alarm Panel you will need to arrange this before booking your Pump Installation.
Tank installed and discharge line connected to the receiving network?*

YesNo
Please Note: If your discharge line has not been connected to the receiving network you will need to arrange this before booking your Pump Installation.
**Important**

Please ensure you have checked the above items are correct as there is an additional $250 incl GST callout fee if the system is not ready for the technician and a return visit is required.
Pump or Alarm support?

**AGENT NOTE: Pump Alarm Support Needs Should be Input Directly into SimPro** So we can connect you with one of our helpful Technicians, can I grabs some details from you...
Type of issue*
Select the issue type that best represents the callers problem
Occupancy*

I'm the OwnerI'm the Tenant
Landlord Name*
Landlord Contact Number*
Landlord Email
example@example.com
I have notified the landlord*

YesNo
Are there any Dogs or Animals onsite*

YesNo
Alarm Panel Accessible*

YesNo
Is the tank easily accessible?*

YesNo
Briefly tell us what you're enquiring about...
Name*

First NameLast Name
Phone*
Email*
example@example.com
Title*
Company*

YesNo
Company Name*
Site Address*
Site Address Look Up*
Territory*
Territory of site location in question - not callers location
Region Nth*
Region of site location in question - not callers location
Region Sth*
Region of site location in question - not callers location
Site Street Address (if relevant)
i.e. 5 Ride Way, Rosedale, Auckland, 0632
Callcare Agent Name
Agent Notes
Please move Notes into "Briefly tell us what you're enquiring about..." field before submitting.
Should be Empty:

**Agent Note**

Need to book in a system for Pump Installation and Start-up (Commissioning)?

**Important**

Pump or Alarm support?

Agent Note

Important