Call Centre Form

How can we help?
**Agent Note**

So I can get one of our Consultants to get back to you... I just need to grab some details....
Enquiring about:
Need to book in a system for Pump Installation and Start-up (Commissioning)?

PLEASE NOTE: Pump installations typically require a lead time of 5 working days and are only carried out by Ecoflow technicians in certain areas.
Booking a pump start-up or commissioning MUST be completed by using the Online request form located at www.ecoflow.co.nz/book

This form allows the user to acknowledge that their system is ready, upload photos of the site, and agree to terms and conditions of the service.
Alarm Panel has been installed
Please Note: If your Alarm Panel has not been installed, you will need to arrange this before booking your Pump Installation.
Power has been connected to the Alarm Panel. And is power ON to the alarm panel?
Please Note: If you power has not been connected to the Alarm Panel you will need to arrange this before booking your Pump Installation.
Tank installed and discharge line connected to the receiving network?
Please Note: If your discharge line has not been connected to the receiving network you will need to arrange this before booking your Pump Installation.
**Important**

Please ensure you have checked the above items are correct as there is an additional $250 incl GST callout fee if the system is not ready for the technician and a return visit is required.
Pump or Alarm support?

**AGENT NOTE: Pump Alarm Support Needs Should be Input Directly into SimPro** So we can connect you with one of our helpful Technicians, can I grabs some details from you...
Type of issue
Select the issue type that best represents the callers problem
Occupancy
Landlord Name
Landlord Contact Number
Landlord Email
example@example.com
I have notified the landlord
Are there any Dogs or Animals onsite
Alarm Panel Accessible
Is the tank easily accessible?
Briefly tell us what you're enquiring about...
Name

First NameLast Name
Phone
We need a contact number (mobile preferred). Ecoflow will not perform any work until we have a contact number.
Email
We need your email so we can contact you. This is important! Ecoflow will not perform any work without a valid email.
Title
Company
Company Name
Site Address
Site Address Look Up
Territory
Territory of site location in question - not callers location
Region Nth
Region of site location in question - not callers location
Region Sth
Region of site location in question - not callers location
Site Street Address (if relevant)
i.e. 5 Ride Way, Rosedale, Auckland, 0632
Callcare Agent Name
Agent Notes
Please move Notes into "Briefly tell us what you're enquiring about..." field before submitting.
Should be Empty:

**Agent Note**

Need to book in a system for Pump Installation and Start-up (Commissioning)?

**Important**

Pump or Alarm support?

Agent Note

Important