• Strategy Sensor

    The overriding principle is that every business is ultimately for sale and the role of an investor is to maximise value. The modules therefore follow the diagnostic process of maximising value.
  • Do you have clear goals on where you want the business to be? (Targets or Goals?)*

  • {recommendationStatement}

    {sspos}
    {ssposdesc}

    {bapos}
    {baposdesc}

    {vmpos}
    {vmposdesc}

    {eppos}
    {epposdesc}

    {ccpos}
    {ccposdesc}

    {fppos}
    {fpposdesc}

    {oepos}
    {oeposdesc}

     

    {recommendationStatement163}

    {ssneg}
    {ssnegdesc}

    {baneg}
    {banegdesc}

    {vmneg}
    {vmnegdesc}

    {epneg}
    {epnegdesc}

    {ccneg}
    {ccnegdesc}

    {fpneg}
    {fpnegdesc}

    {oeneg}
    {oenegdesc}

  • Is this reflected in a formal business plan?*
  • Do you have a strong understanding of your customer and why they shop with you?*
  • Do you conduct any competitor analysis?*
  • Do you have a customer database? Does it include opt in email addresses?*
  • Is the business performing as per your expectations?*
  • What would you define your location as?

  • What are/were your Total Annual Sales (excluding online sales and GST)?

  • What is/was your Retail Space (total lease space including back of house)?

  • Your Sales/m² of {salesm216} is {comparisonTo} the fashion industry benchmark of AUD 7375 / m2 .

  • Your Sales/m² of {ssalesm216} is {comparisonTo126} the footwear industry benchmark of AUD 12585 / m2.

  • Your Sales/m² of {salesm216} is {comparisonTo128} the Leisure industry benchmark of AUD 10073 / m2.

  • Your Sales/m² of {salesm216} is {comparisonTo131} the Health & Beauty industry benchmark of AUD 14571 / m2

  • Your Sales/m² of {salesm216} is {comparisonTo133} the Food Catering (Takeaway/Cafe) industry benchmark of AUD 14128 / m2.

  • Your Sales/m² of {salesm216} is {comparisonTo134} the Phone/Accessories industry benchmark of of AUD 15681 / m2.

  • Your Sales/m² of {salesm216} is {comparisonTo136} the Food Retail industry benchmark of AUD 18500 / m2.

  • Your Sales/m² of {salesm216} is {comparisonTo140} the Travel industry benchmark of AUD 122140 / m2.

  • Your Sales/m² of {salesm216} is {comparisonTo142} the Cinema industry benchmark of AUD 2577 / m2.

  • Your Sales/m² of {salesm216} is {comparisonTo145} the Supermarket industry benchmark of AUD 15643 / m2.

  • Your Sales/m² of {salesm216} is {comparisonTo146} the News Agencies industry benchmark of AUD 13349 / m2.

  • Your Sales/m² of {salesm216} is {comparisonTo148} the Car Wash industry benchmark of AUD 40058 / m2.

  • We are unable to determine the benchmark due to the other category, our consultant will be in touch with the performance report.

  • Your Sales/m² of {salesm216} is {comparisonTo150} the Jewellery industry benchmark of AUD 23716 / m2.

  • What is/was your Total Annual Online Sales ? (excluding GST)

    (if applicable)

  • What is/was your Staff Wage Cost for the annual period?

  • What is/was your Total Rental Occupancy Cost?

  • What is/was your Average Gross Profit Margin across the business?

    (excluding drawings)

  • What is/was your Average Transaction Value across the business?

  • What is/was your Conversion Rate ?

    (Conversion Rate = Number of Transactions/Number of Customers entering store)

  • {companyName} ranks {commonAbovebelow} in the industry benchmark (sales per square metre). 

  • What areas do you most want to improve in the business?

  • 5 = Very High Priority - need support immediately
    4 = High Priority - need support in < 3months
    3 = Medium Priority - need support in +6 months
    2 = Low Priority - need support +12 months
    1 = Very Low Priority

  •

  • Brand Aid

    Brand aid is about the uniqueness and point of difference in a business.It is a way of distinguishing yourself from the competitors and clarifying what it is you offer that makes you the better choice.
  • Do you have promotional/marketing plan for the business?*
  • Is this linked with the business plan?
  • Is the plan by product category?
  • Is the plan by season?
  • Are you aware of the centre or precinct marketing plan?
  • Do you liaise with centre management for marketing?*
  • How do you measure this?
  • Is a loyalty program in place?*

  • Visual Merchandising

    Visual impact is about the theatre of retail, owning the space and making a visual impact to convey excitement, inspiration and education converting the retails space into something that builds on brand aid and links to strategy.
  • Are the front window displays effective?
  • Is the format clear and well merchandised?*
  • Do you consistently have Promotional Product/Offer on display, and highlighted in key hot spots? (Hot Spots are key areas in the stores that maximise product exposure to the customer.) Examples: Mannequin displays in a front window for a fashion store, and fresh displays or poster offers for a food store*
  • How often do you change the store front window display?*
  • Walking through your store, do you notice that Shelves/Displays are well stocked with no gaps at all?*
  • Is your signage in a consistent format across the whole store or through different departments, including professional signs?*
  • When walking through your store, do you notice that your ticketing, or product pricing, is consistent and completed in a uniform manner?*
  • Is the general cleanliness of your store kept at a high standard? i.e., not dust on fixtures, displays consistently cleaned and tidy?*
  • Is your in-store lighting effective, and being maximised to highlight the key products that you want your customers to notice as a priority?*
  • Do you intentionally place items, or categories, adjacent to other products to maximise your add-on sale opportunities, and are these placed in appropriate areas that maximises offer uptake?*
  • Are the Add-on sales opportunities placed in appropriate areas?

  • Effective People

    Optimum frameworks and the systems that enable people to be great at their job and move towards a common goal.
  • Do you have a consistent and regimented training program in place - from a new team member being onboarded and what their first 3 months look like, to upskilling your team through development pathways?*
  • Do you conduct regular sales training?
  • Do you measure the level of customer service?*
  • Do you link these results with staff benefits/remuneration?
  • Do you have clear job descriptions for all roles, detailing the role, responsibilities, induction manuals, onboarding program and KPI's for your team?*
  • Are the incentive programs in place for all staff that work in the business?*
  • Do all staff have goals and targets set for them to achieve on a regular basis, as well as feedback systems in place?*
  • Do you have a clear staff and service standard in place that is adhered to on a consistent basis?*

  • Category Cardio

    Category cardio looks at how the stock supports the point of difference and the efficiency and economics of inventory.
  • Do you record, and consistently report on, key inventory KPI's such as stock turn, sell through and open-to-buy?*

  • What is your Average Annual Stockhold?

  • Do you have a category buying plan?*
  • Are the inventory levels in place to achieve stock targets per category?
  • Do you measure the ageing stock in the business, e.g., are you aware of all the +9 month stock in store and the retail value of this?*
  • Do you have a formal regular procedure to mark and clear this ageing stock?

  • Fiscal Physical

    Understanding the financial trends – how money moves through the business, how it is made, how it is lost and understanding the relationship between the net worth of the investor, balance sheet and cash flow. Ultimately, it is about having a good working knowledge of the numbers and knowing how to improve
  • Do you compare your current year sales vs prior year and consistently measure this in a formal manner in store?*
  • Is this measure by total overall sales or total sales by category?
  • Do you set sales targets for the business?*
  • How often do you set sales target for the business?
  • Do you set individual sales targets?
  • How often?
  • Do you set margin targets?
  • By Category?
  • Do you have a formal add on sale program?
  • Do you measure your store's sales intensity against benchmark, for example sales per square meter by store or by category?*
  • How often do you review Profit and Loss Statements each year?*
  • Do you use Profit and Loss Statements to make financial decisions?*
  • Is this measured?

  • Omni Channel Excellence

    Omni channel is about the eco system or the community that the retailer is building, the way they use social media and their capability to drive their community through business information systems, data bases and the collection of data. .
  • Do you have a functioning website that you retail through?*
  • What are your online sales channels?
  • What is the turnaround time for home delivery?
  • Do you display live inventory for online orders?

  • What is your goal with the website and what challenges are you currently experiencing that is holding this goal back?

  • Do you measure your online/website performance against any benchmarks?
  • What Social Media channels do you use to interact with your customers?
  • How do you fulfil online orders?
  • What omnichannel tools are you currently offering to serve the customer or to retain the online sale?
  • What omnichannel tools are you currently offering to serve the customer or to retain the online sale?
  • What is the turnaround time for Click & Collect in-store?
  • Should be Empty: