31735 Riverside Drive Suite I Lake Elsinore, CA 92530
(951) 777-6959 email: email@example.com
Your appointments are very important to the Serenity Wellness Center team. They are reserved especially for you. We understand that sometimes schedule adjustments are necessary. Therefore, we respectfully request at least a 24-hour notice for cancellations or rescheduling of appointments.
Please understand that when you forget, cancel, or change your appointment without giving enough notice, we miss the opportunity to fill that appointment time and clients on our wait list miss the opportunity to receive services. Therefore, we have a strictly enforced 24-hour cancellation and rescheduling policy.
Any missed, late, cancelled, or changed appointment without a 24-hour notice will result in a $50 charge. The appointment may be taken off a contract/package or charged individually.
As a courtesy, your appointments are confirmed the day before your scheduled appointment by a courtesy phone call, email and/or text messaging because we know how easy it is to forget an appointment you booked months or even weeks ago. From this confirmation call and or email/text, you have the option of the following without a charge:
confirm your appointment in the email; reschedule/change/modify your appointment; cancel your appointment; respond back by email with any changes or issues; call our office number which is provided in the email for customer service;
Please understand that it is your responsibility to remember your appointment dates and times in order to prevent any missed appointments which result in a cancellation fee. Not receiving an electronic notification of your appointments from us the day before is not sufficient reason to miss an appointment if the original confirmation notification was received timely.
Any late arrival will shorten your appointment time and will not be made up by running into the next client's scheduled appointment. More than 15 minutes late will result in needing to reschedule as well as result in a $35 missed appointment fee.
All appointments must be held with a valid credit card at the time of booking. A credit card hold transaction may be made on your credit card to reserve the appointment time. Your credit card information is stored with full encryption.