Our organisation agrees to abide by the terms and conditions as set out in the Down Armagh Rural Transport Partnership Transport Policy, and we understand that any breach of these conditions may result in our group being expelled from membership. We understand that Down Armagh Rural Transport Partnership is registered under the relevant Data Protection legisaltion of the time and we consent to Down Armagh Rural Transport Partnership holding the above information about our organisation. We understand that this information will NOT be used outside Down Armagh Rural Transport Partnership to identify individual members but that statistical type data may be forwarded to the The National Lottery Community Fund and other funders, for future research purposes.
By signing below, I hereby agree to participate in research and media events relating to the CSC project
Creating Sustainable Communities Voucher Scheme
Terms and conditions for applicants
All conditions/transport is subject to change and subject to availability
(1.1) What is the Creating Sustainable Communities (CSC) voucher scheme?
The CSC voucher scheme is a transport voucher scheme, which is funded by The National Lottery Community Fund (TNLCF)
The CSC voucher scheme will provide community groups/ organisations with a range of accessible and subsidized community transport services from £20 per vehicle for eligible groups working within the Craigavon and Banbridge council areas.
The CSC voucher scheme provides subsidised transport for community groups/voluntary organisations that are non profit making, working within the Craigavon and Banbridge council areas.
(1.2) Scheme Area
The scheme applies to groups whose base is within the Craigavon and Banbridge council areas
(1.3) Applying for project support through a transport vouchers
Applications will be invited from eligible community groups/voluntary organisations. Successful applicants will be issued with a transport voucher to assist with the transportation of group members for day trips during the funding period (please contact office for more details)
N.B: the applying organisations need not be constituted, however, for application scoring purposes it will be of benefit to the group if they have completed this formal process.
1. Vouchers will be approved by a panel of community representatives from the DART partnership. Please see complaints procedures below if you wish to appeal DART's decision.
2. Vouchers will be issued during six project rounds and will have an expiry date. Any unused vouchers should be returned promptly to DART partnership after the expiry date.
3. All travel arrangements will be made between the community group/voluntary organisation and DART.
4. In the event of a group arranging a trip and subsequently not travelling, any associated costs levied by DART will be the sole responsibility of the group/organisation unless the group/organisation contacts DART at least 48 hours in advance of the date of the trip if a cancellation is appropriate.
5. It must be remembered that vouchers can only be used to subsidise transport costs provided through the DART Partnership utilizing DART vehicles and personnel and only where the trip/s has actually taken place.
6. Any damage caused by a member(s) of a group subsidised by the voucher scheme will be the sole responsibility of the member or the group and is a matter between DART and the individual or group concerned.
7. Any anti-social behaviour or any other misbehaviour is a matter for DART and the group/member(s) concerned.
8. A copy of terms & conditions will be provided to each community group/voluntary organisation as part of an information pack' and sent out with each application form requested.
9. For the purpose of monitoring and evaluating the success of the scheme information such as passenger types and nature of trips will be collated from application forms, claim forms etc. This information may also be made available to the Big Lottery Fund for monitoring and statistical purposes.
10. A trip record form will be provided to each group. The group leader must complete this form at the end of the journey, sign, and get the driver to verify and countersign. This form should then be given to the driver to be returned for verification. Details of the vehicles and drivers authorised to participate in the scheme will be listed on the reverse of the form and it is vital that only authorised vehicles & drivers are used on the trips subsidised by the CSC voucher scheme.
11. Participating groups must agree to participate in scheduled and accredited training programs provided by DART through the CSC project.
12. Groups are eligible to two trips per round
Beneficiary groups agree to publicize trips and the voucher scheme through any media release mentioning The National Lottery Fund as the funder and DART Partnership as the provider respectively.
In addition, beneficiary groups and members agree to participate in filming events and publicity organized by DART to highlight the CSC project in the community.
Down Armagh Rural Transport Partnership Ltd through the CSC service seeks to offer a high quality service to all members. We understand there will be times when people who use our services wish to make suggestions to help us to improve these services, or to complain about the service they have received or feel they should be receiving.
We wish to ensure that everyone who uses our services is aware that they have the right to raise concerns or make complaints. The Complaints Procedure explains what options are open to members if they have a complaint, and how to go about making one. It also explains what action we will take if we receive a complaint from a user of our services or from someone acting on the user's behalf. This will ensure that you are able to take up your right to make a complaint, knowing that we will respond to it according to the procedures now established.
The Complaints Procedure aims to:
Address complaints thoroughly and sensitively; enable people to resolve matters at any stage of the procedure encourage positive action by us in looking at the effect of the resolution(s) of a complaint on the provision of our service(s) and to implement changes as appropriate.
Who can complain?
Any person using, or wishing to use, one ofour services. A person who legitmately represents someone who uses, or wishes to use, one of our services.
What can be complained about?
The complaints procedure can be used to raise concerns about the service(s) you are receiving or feel you should be receiving.
Can I get help with making my complaints known?
The person dealing with your complaint will try to assist you in whichever way is appropriate, e.g. in putting your complaint in writing. If you wish to make a complaint verbally, you can bring someone also, either for support or to act on your behalf.
To whom do I make my complaint?
In the first instance you should normally make a complaint, verbally or in writing, directly to the member of staff providing the relevant service. Or you may, if you prefer, make a complaint, in writing, to the Partnership Director.