THE BASICS:

Travel Rate: $135 per hour, booked in 30-minute increments from our shop in Seattle to your location.

Technician Rate: $135 per hour for both on-site and in-house, billed in 15-minute increments.

Diagnosis Fee: $135 for all in-shop repairs - which covers the technician's time for your machine’s diagnosis. This fee will be applied towards your final cost of service.

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HOW DOES IT WORK?

Step 1: Fill out this form

Step 2: Our team contacts you via email to confirm repair details

Step 3 (field service): We dispatch a technician to your site

Step 3 (in-house): You schedule a time with our team to bring in your equipment

Step 4: We complete repairs and update you on additional repairs or costs in excess of initial $135 fee.

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Estimates: After the diagnosis, we will prepare a detailed estimate outlining the diagnosed issues, recommended solutions, parts needed, estimated time for out-of-stock parts to arrive, labor time, and the total cost of your service. We will contact you to discuss the estimate and obtain your approval before proceeding with any work.

Parts: It is common for your equipment to need unique parts that we may not have in stock. Typically turnaround time for parts is 2 weeks, but can be much longer depending on availability.

Emergencies: If you have an equipment emergency or want to troubleshoot by phone, you should call 1.800.277.7277 - we are here Monday - Friday 8am-4pm