Since you are here, you must need some help with your Viking cue or shaft! Rest assured, we are here to help. Let's get this process going with a few quick steps; we will need you to complete this uber convenient online form and snap some photos of your cue and the requested repair so we can get this whole process started.
You are going to need a couple of things to complete this submission:
- You will need to submit photos of your cue for review
- If requesting warranty consideration, you will need to submit a photo, scan or electronic copy of your orginal sales reciept.
For full transparency on the repair process, you should know what to expect as the next steps...
After you complete this form, you will receive an email confirmation of your repair/warranty request. A case number (RMA) and instructions on how to get your cue to us for repair will be sent to you within 5 business days of the reciept of your request.
No Cues or shafts will be accepted by Viking for repair without a Return Authorization number issued by Viking. Cues arriving without a valid Return Authorization number will be subject to additional processing fees and/or refusal of delivery.
Upon reciept of your cue at Viking, a review of your request and complete assessement by our repair technicians on your cue will be completed. A Viking Customer Service Representative will be in touch with you to discuss your options!