Viking Cue Warranty Support Form

Viking Warranty/Repair Request Form

Please complete this form for each cue/shaft you wish to send to Viking for repair.
Since you are here, you must need some help with your Viking cue or shaft! Rest assured, we are here to help. Let's get this process going with a few quick steps; we will need you to complete this uber convenient online form and snap some photos of your cue and the requested repair so we can get this whole process started.

You are going to need a couple of things to complete this submission:
- You will need to submit photos of your cue for review
- If requesting warranty consideration, you will need to submit a photo, scan or electronic copy of your orginal sales reciept.
For full transparency on the repair process, you should know what to expect as the next steps...

After you complete this form, you will receive an email confirmation of your repair/warranty request. A case number (RMA) and instructions on how to get your cue to us for repair will be sent to you within 5 business days of the reciept of your request.

No Cues or shafts will be accepted by Viking for repair without a Return Authorization number issued by Viking. Cues arriving without a valid Return Authorization number will be subject to additional processing fees and/or refusal of delivery.

Upon reciept of your cue at Viking, a review of your request and complete assessement by our repair technicians on your cue will be completed. A Viking Customer Service Representative will be in touch with you to discuss your options!
Tell Us About Yourself!

Do you like Pina Coladas? Do you like getting caught in the rain? Well maybe that is a bit much to ask, but we are going to need to know how to get in touch with you to discuss your repair and/or warranty issue.
Name*

First NameLast Name
Address*

Street Address

Street Address Line 2

CityState

Zip CodeCountry
Phone Number*

Area CodePhone Number
E-mail*
Preferred Dealership or Shop Name
Are you requesting warranty coverage for your product?

All Viking cues and shafts manufactured after 1999 come with a lifetime warranty (including warpage for those manufactured after 2004) on materials and workmanship to the original purchaser of the cue. All Valhalla products also qualify for a limited lifetime warranty. To qualify for a warranty repair, a copy of the original receipt must accompany this repair request.
Are you sending your cue in for Warranty consideration?

NoYes
If you clicked "yes" above for submitting for warranty coverage, a copy of the original receipt is required. This must be submitted with this request for consideration. Please scan or take a photograph of your documentation and submit here:

Upload a File
Maximum upload size 4MB Cancelof
Did you complete the Warranty Registration either by sending in the registration card or by filling out the form online?

NoYes
Are you a Viking Authorized Dealer?

NoYes
Viking maintains an extensive database of cue registrations. If you registered by mail or online and can't find your receipt, Viking may be able to help locate the original warranty registration.
Are you sending in your cue or shaft for a tune-up?

Get your cue back to playing like new with regular maintenance services. Tip changes, shaft reductions and wrap repairs are the most commonly requested maintenance services. Choose from the options listed below.
Tip Replacements (Includes Shaft Cleaning and Sealing Service, a $30 value)
Shaft Cleaning and Resealing (Automatically Included with available Tip Replacements)
Reduce Shaft Diameter*
*Please note that although your request may be for a smaller shaft diameter, the Viking Cue Lifetime Warranty does not cover shafts diameters below 11.75 mm.
Wrap Services
Need a new shaft or want to step up your performance with a New Wood Performance shaft?

Choose a new shaft for your cue right here. Common tip sizes and upgrades are available for most Viking Cues.
The V-Series of shafts from Viking offer the classic feel and performance that you have come to expect from Viking over the last five decades. An amazing value featuring All American solid Maple construction and features that you would spend much more to get from our competitors. Find out more about them HERE
V-Pro All American Solid Wood Shaft Options:
The low defection ViKORE shaft from Viking features a reactive core and dampening system with a true wood feel. The InViktus and eXactShot series cues offer unprecedented performance with industry leading development and technological advances. Leading the competition with flawless accuracy and consistency to bring you more wins on the table.
ViKORE, InViktus and eXactShot Wood Performance Shaft Options:
Although the standard tips selected for our shafts offer excellent performance, you may wish to upgrade the tip on your cue purchase. Choose any one of these excellent tips for your shaft!
Would you like us to match the ringwork on your new V-Pro or wood Performance shaft to your cue?

NoYes
If you choose to match the ringwork on your new shaft to your cue, Viking will determine the charge to do so based on the model of your cue as identified from the photos you provide at the end of this submission.
The fit at the joint of any new wood shaft is not guaranteed without being custom fit to your cue. Custom fitting service is available starting at $35. Would you like a perfect fit for your new wood shaft?

NoYes
The fitting service is highly recommended if you are adding a new shaft to your cue's arsenal It is also recommended that if you choose to custom fit a shaft to your existing cue that you send in all other shafts that you currently have for that butt. Viking will ensure that all shafts will attach and roll together.
Do you want the ultimate in Carbon Fiber performance?

Why defy the odds when you can make your own? With the most advanced vibration dampening system available complemented by smooth finish and feel, the Siege shaft is available to take your game beyond your expectations.
Siege Carbon Fiber Performance Shaft Options:
The Siege Carbon Fiber shaft comes standard with the Kamui Black Soft tip. Any tip we offer can be substituted when you order the Siege with no additional cost.
Don't need a new shaft but want to send in yours to get it repaired? Let's look at what you might need.

Your trusty Viking shaft has been playing wonderfully for you but it just needs some TLC... Don't be shy, you may be needing more than one service. Feel free to choose additional services with the multiple dropdown menus.
Shaft Services
Additional Shaft Service
Having problems with the joint of your cue? Let's "put together" the services your cue may need.

Your cue and butt have been going together for quite some time but now they don't seem to be getting along. Choose joint repair services to bring everything back together . Don't be shy, you may be needing more than one service. Feel free to choose additional services with the multiple dropdown menus.
Joint Services
Additional Joint Service
No one likes a broken butt... Choose the butt repair services to make it look like brand new.

Sometimes your butt comes on hard times. Broke? Bent? Overweight? Viking can help you out with getting everything back in playing shape. Don't be shy, you may be needing more than one service. Feel free to choose additional services with the multiple dropdown menus.
Butt Repair Services (Requires Butt and Shaft)
Additional Butt Repair Services (Requires Butt and Shaft)
Has your cue lost its shine? Putting on a new UV finish makes your cue look brand new.

The pool hall and hours of tireless training can be hard on your cue. Whether a family heirloom or your championship winner, a new UV finish will bring back that "showroom shine."
Cue Refinishing Services (Requires Butt and Shaft)
Is there something going on with your cue that we haven't covered here?

Please feel free to add any other notes or issues that you may be having with your cue in the notes section below. We will revue your comments/requests and get back to you as soon as we can.
Description of Issue

Please briefly describe the issue you are encountering.0/500
Show off your butt! (pun intended) Photo required...

You have a nice cue that needs some and it would be great if showed us what to expect! For any repair and/or warranty consideration for you cue, we require that you submit photos of your cue. Ideally, a picture of the butt, forearm and every area of your cue that you have concern about needs to be submitted. Just need a new tip? Send us a photo of your tip... Need a new butt cap? We want to see what your butt cap looks like now. You get the drift.
Detail Photo*

Upload a File
Maximum upload size 4MB Cancelof
Enter the message as it is shown*
Should be Empty:

Viking Warranty/Repair Request Form

Tell Us About Yourself!

Are you requesting warranty coverage for your product?

Are you sending in your cue or shaft for a tune-up?

Need a new shaft or want to step up your performance with a New Wood Performance shaft?

Do you want the ultimate in Carbon Fiber performance?

Don't need a new shaft but want to send in yours to get it repaired? Let's look at what you might need.

Having problems with the joint of your cue? Let's "put together" the services your cue may need.

No one likes a broken butt... Choose the butt repair services to make it look like brand new.

Has your cue lost its shine? Putting on a new UV finish makes your cue look brand new.

Is there something going on with your cue that we haven't covered here?

Show off your butt! (pun intended) Photo required...