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22
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1
Type in your full name.
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2
I hereby certify, under penalty of perjury, that I have reviewed in full the policies, procedures, and training information contained in the
StandUP Wireless Enrollment Training
. I understand that I am subject to being required to re-review the enrollment training course if StandUP Wireless personnel determines my understanding of the content is insufficient.
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YES
NO
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3
If an Agent qualifies for the lifeline benefit, can the Agent enroll themselves in the program via the CGM ECP?
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YES
NO
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4
A household is a group of people who live together AND share income and expenses (even if they are not related to each other). Which scenario is NOT eligible to receive multiple Lifeline benefits?
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Roommates who live together but do not share income or expenses.
Seniors living at an assisted living home who do not share income or expenses.
A husband and wife who live together and share expenses.
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5
I am an agent and just signed up a consumer for the lifeline program. Am I eligible to receive commission for the enrollment?
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Yes, Enrollment Agents, Enrollment Representatives, and their Supervisors are eligible to receive commissions for applications and/or enrollments in the Lifeline Program.
No, as of February 25th, 2020, Enrollment Agents, Enrollment Representatives, and their Supervisors are prohibited from receiving commissions for enrollment in the Lifeline Program.
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6
Determine whether the following identity proof documentations are acceptable or not acceptable.
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Acceptable
Not Acceptable
Expired Driver's License
Row 0, Column 0
Row 0, Column 1
Social Security Card
Row 1, Column 0
Row 1, Column 1
US Passport
Row 2, Column 0
Row 2, Column 1
Medicaid Award Letter
Row 3, Column 0
Row 3, Column 1
Permanent Resident Card
Row 4, Column 0
Row 4, Column 1
Foreign Passport
Row 5, Column 0
Row 5, Column 1
State Identification Card
Row 6, Column 0
Row 6, Column 1
Piece of Mail
Row 7, Column 0
Row 7, Column 1
Expired Driver's License
Social Security Card
US Passport
Medicaid Award Letter
Permanent Resident Card
Foreign Passport
State Identification Card
Piece of Mail
Acceptable
Row 0, Column 0
Not Acceptable
Row 0, Column 1
Acceptable
Row 1, Column 0
Not Acceptable
Row 1, Column 1
Acceptable
Row 2, Column 0
Not Acceptable
Row 2, Column 1
Acceptable
Row 3, Column 0
Not Acceptable
Row 3, Column 1
Acceptable
Row 4, Column 0
Not Acceptable
Row 4, Column 1
Acceptable
Row 5, Column 0
Not Acceptable
Row 5, Column 1
Acceptable
Row 6, Column 0
Not Acceptable
Row 6, Column 1
Acceptable
Row 7, Column 0
Not Acceptable
Row 7, Column 1
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7
True/False: Lifeline subscribers cannot transfer their benefits to another provider if they qualify.
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True
False
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8
Which of the following is not a lifeline qualifying government program?
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Federal Public Housing Program (Section 8)
Medicaid
Supplement Security Income (SSI)
Earned Income Tax Credit (EITC)
Veteran’s or Veterans Survivor’s Pension
Supplemental Nutrition Assistance Program (SNAP)
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9
Which of the following are acceptable as proof of address?
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(Select All That Apply)
Unexpired State Issued Identification Card
Unexpired State Issued Driver's License
Utility Bill
Current Mortgage or Lease Agreement
Current Income Statement from Employer
Paycheck Stub
W-2
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10
Why is it important to record subscriber data accurately?
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Orders are rejected by the live review queue if the information submitted does not match the photos submitted
Correct and complete data is used to check inter-company duplicates
Correct and complete data is used to check intra-company duplicates
All answers are correct
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11
When is this image required?
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For the identification image
For the eligibility image
For all images submitted
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12
If a consumer is an emancipated minor, they must submit a copy of:
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birth certificate
court document or certificate
Passport
Address proof
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13
What subscriber data must be recorded for every enrollment?
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(Select all that apply)
Full address
Date of birth
First and Last Name
Last four numbers of Social Security number
Whether the address is temporary or permanent
Driver's License Number
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14
How often will the Agent be required to enter their signature?
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Once a Year
Weekly
Once a Month
At Each Login
At Each Order Submission
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15
Please match the situation to the correct solution.
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Deny the applicant and explain the non-transferable rules
Issue a media card and decline comment
Deny the applicant and explain that this is a requirement of the program
The applicant does not have an unexpired ID
Row 0, Column 0
Row 0, Column 1
Row 0, Column 2
The applicant says they will give their phone to a relative
Row 1, Column 0
Row 1, Column 1
Row 1, Column 2
A member of the local news asks to interview you about the Lifeline Progam
Row 2, Column 0
Row 2, Column 1
Row 2, Column 2
The applicant does not have an unexpired ID
The applicant says they will give their phone to a relative
A member of the local news asks to interview you about the Lifeline Progam
Deny the applicant and explain the non-transferable rules
Row 0, Column 0
Issue a media card and decline comment
Row 0, Column 1
Deny the applicant and explain that this is a requirement of the program
Row 0, Column 2
Deny the applicant and explain the non-transferable rules
Row 1, Column 0
Issue a media card and decline comment
Row 1, Column 1
Deny the applicant and explain that this is a requirement of the program
Row 1, Column 2
Deny the applicant and explain the non-transferable rules
Row 2, Column 0
Issue a media card and decline comment
Row 2, Column 1
Deny the applicant and explain that this is a requirement of the program
Row 2, Column 2
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16
Is a P.O. Box acceptable as a residential address when enrolling an applicant?
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YES
NO
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17
Are expired ID's an acceptable form of identification to enroll?
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YES
NO
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18
True/False: It is non essential that the consumer is aware of the Lifeline program, its rules, restrictions and rights upon completion of their enrollment.
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True
False
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19
True/False: A violation of the head of household rule is not the only rule that can cause a subscriber to be de-enrolled.
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True
False
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20
What is the best way to submit images?
*
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Holding the documenation in my hand
Placing the documentation on a flat surface
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21
Which of the following offenses will cause the agents lifeline enrollment credentials to be deactivated?
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(Select all that apply)
Sharing login credentials
Engaging in fraudulent activity
Charging for enrollments
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22
What should a customer do immediately after being approved for the lifeline benefit?
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Browse the internet
Send a test SMS message
Dial 611 for activation
Contact Agent Support for activation
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