Consumer Satisfaction Survey

Consumer Satisfaction Survey
Please rate the following statements regarding your experience with Ravenwood Health services by selecing the answer that best reflects your opinion. Your honest opinion, positive or negative, is greatly appreciated, completely anonymous, and will be used to help us improve our services. Thank you for your participation!
1. The environment at Ravenwood Health is friendly and welcoming.*

strongly agreeagreeneither agrees or disagreedisagreestrongly disagree
2. My phone contact with Ravenwood Health staff has been respectful and helpful.*

strongly agreeagreeneither agrees or disagreedisagreestrongly disagree
3. My needs were addressed the first time I contacted the agency.*

strongly agreeagreeneither agrees or disagreedisagreestrongly disagree
4. When I call the agency, my phone call is returned in a timely fashion.*

strongly agreeagreeneither agrees or disagreedisagreestrongly disagree
5. My appointments are scheduled in a timely manner.*

strongly agreeagreeneither agrees or disagreedisagreestrongly disagree
6. I rarely experience issues having my medication refilled at Ravenwood.*

strongly agreeagreeN/A--neither agrees or disagreedisagreestrongly disagree
7. It is easy to schedule time with my medication provider*

strongly agreeagreeN/A--neither agrees or disagreedisagreestrongly disagree
8. I feel like I actively participated in my treatment planning and the development of my treatment goals.*

strongly agreeagreeneither agrees or disagreedisagreestrongly disagree
9. I feel like my treatment needs and goals are being or have been met.*

strongly agreeagreeneither agrees or disagreedisagreestrongly disagree
10. My quality of life has improved since I began receiving treatment at Ravenwood Health.*

strongly agreeagreeneither agrees or disagreedisagreestrongly disagree
11. I feel the services I receive are culturally appropriate.*

strongly agreeagreeneither agrees or disagreedisagreestrongly disagree
12. I feel safe when in a Ravenwood Health facility.*

strongly agreeagreeneither agrees or disagreedisagreestrongly disagree
13. I feel safe when I am with my Ravenwood Health provider.*

strongly agreeagreeneither agrees or disagreedisagreestrongly disagree
14. I am satisfied with the overall quality of services I have received from Ravenwood Health*

strongly agreeagreeneither agrees or disagreedisagreestrongly disagree
15. I would recommend Ravenwood Health services to my friends and family.*

strongly agreeagreeneither agrees or disagreedisagreestrongly disagree
If you selected disagree or strongly disagree for any of the above questions, can you please tell us why?