ROLES & RESPONSIBILITES
-Assist policyholders through in office, written correspondence and phone support
-Document specific details of call interaction: answering billing questions and taking payments, excellent phone etiquette, dedication to customer service and problem solving
-Access policy details to determine extenuating circumstances including but not limited to: providing coverage information and explanation, answer complex billing questions, process policy changes accurately and collect pertinent underwriting information to ensure the correct premium is assessed on the policy
-Build sustainable relationships and trust with policyholder accounts through open and interactive communication
-Navigate our internal computer system to look up customer information and update policies
-Ability to review, record and organize information from a variety of departments
-Maintains and tracks accurate data in various computer systems