Inside Sales Representative (Application)

Inside Sales Representative

(Remote - Independent Contractor)

duration 20-30 mins

Salary: Starting at R$3,000/month + Sales Bonus (R$300 to R$1,000/month average).
Schedule: Monday to Saturday, 9AM to 8PM (São Paulo time), 8-hour shift + 1-hour lunch.

ABOUT THE ROLE:

We’re seeking a proactive, goal-driven, and enthusiastic Inside Sales Representative to join our remote team as an independent contractor. In this role, you will serve as the first point of contact for potential and existing clients, providing estimates, booking cleanings, and delivering outstanding service through phone, email, text, and chat. You'll also coordinate with cleaning professionals to match them with jobs and ensure a smooth customer experience from the first call forward.

Our mission is to “wow” our customers with fast, friendly, and personalized support while building long-term relationships that encourage loyalty and satisfaction.

KEY RESPONSIBILITIES:
- Answer incoming calls and respond to emails, chats, and texts from customers,
- Provide accurate estimates and explain service packages clearly,
- Book and schedule cleanings based on client needs,
- Coordinate with cleaners to confirm availability and assign jobs,
- Maintain and update client and cleaner information in our CRM system,
- Follow up with customers and cleaners as needed to ensure satisfaction and gather missing information,
- Deliver excellent customer service, proactively solving problems and offering solutions.
REQUIREMENTS:
- Fluent in Portuguese and English (Spanish is a plus),
- Strong communication and organizational skills,
- Stable high-speed internet connection,
- Reliable computer and quality headset for calls,
- Tech-savvy and comfortable using tools like Google Drive, CRM software, VoIP systems, WhatsApp, and texting platforms,
- Availability to work a fixed weekly schedule (Monday–Saturday, 8AM–7PM São Paulo time, 8 hours/day with a 1-hour break).
SKILLS & QUALITIES WE’RE LOOKING FOR:
- Detail-oriented with excellent follow-through,
- Comfortable with multitasking in a fast-paced environment,
- Sales-minded with prior customer service or inside sales experience (preferred),
- Familiar with CRM tools, Excel, Slack, or Front (a plus),
- Reliable, independent, and committed to high performance,
- Eager to grow with a company that values your contributions.
TECHNOLOGY & TRAINING:

All work will be done through your web browser with access to our CRM, VoIP phone system, and texting service. We offer two weeks of paid training to get you fully up to speed before you begin working independently.

ABOUT US:

Founded in 2013, My Cleaning Angel is a fast-growing U.S.-based cleaning agency that provides high-quality residential and commercial cleaning services. We specialize in deep cleaning, move-in/move-out cleanings, post-construction jobs, and recurring maintenance for vacation rentals and private homes. Started in Florida in 20223 we now serve few states and cities accros the U.S.

At My Cleaning Angel, you’re not just another number—we treat every team member like family. We believe in helping you build a better life, whether that means buying a home, taking vacations, or providing for your loved ones.

Website: mycleaningangel.com
LinkedIn: My Cleaning Angel

EARNINGS POTENTIAL:
- Entry-Level Reps: R$3,000 base + commissions (total avg: R$3,500–R$4,000/month)
- Top Managers (3–4 years experience): R$8,000+/month
Join us, and help make cleaning services feel personal and professional—one call at a time.

WORK HISTORY - (2/7)

Customer Service & Sales
Are you currently working?*

YesNo
When can you start working?*

MonthDayYear
Date
Please list your last three positions that are most relevant to this role, including the company name, your job title, dates of employment, and main responsibilities.*
1 ) Company Name: 
Position/Job Title: 
Monthly or Hourly Salary: 
Employment (Start – End Dates): 
Reason for departure: 
Main Tasks & Responsibilities:

2 ) Company Name: 
Position/Job Title: 
Monthly or Hourly Salary: 
Employment (Start – End Dates): 
Reason for departure: 
Main Tasks & Responsibilities:

3 ) Company Name: 
Position/Job Title: 
Monthly or Hourly Salary: 
Employment (Start – End Dates): 
Reason for departure: 
Main Tasks & Responsibilities:
What are you looking for in your next position that was missing in your last one?*
Were you ever promoted or given more responsibilities at a past job?(Explain)*

GETTING TO KNOW YOU - (3/7)

Character & Value
Tell me about yourself and why you think you're a good fit for this position?*
What do you believe builds trust between team members when working remotely?*
What motivates you to consistently perform at your best in a remote work setting?*
How do you see yourself in 3-5 years ?*
If a coworker was struggling, what would you do to support them?*
Tell us about a time you took initiative without being asked.*

TECH & REMOTE WORK EXPERIENCE - (4/7)
What CRM or sales software platforms have you used before (e.g., Salesforce, HubSpot, Front)?*
What tools have you used to manage your schedule or follow up with leads and pipeline progress?*
Do you have prior sales experience working 100% remotely? If so, for how long?*
Have you ever troubleshooted your own tech issues while working remotely?*
What is your current home office setup (computer, internet speed, phone, etc.)?*
How do you manage distractions when working from home?*
How do you prioritize tasks in a remote work environment?*

SALES SKILLS - (5/7)
What buying signals do you listen for on a phone call?*
Answer this scenario (in writing):“Customer says your price is too high. What do you say?”*
If a customer says ‘I’ll call back later’, what do you do?*
How do you control a phone call when the customer talks too much?*
How do you keep energy and confidence after several rejections in a row?*
Describe your ideal phone sales call from hello to close.*
Write a short follow-up email to a customer who asked for a quote yesterday.*

ENGLISH SPEAKING SKILLS - (6/7)

record and send link of your audio
You're almost finished with your application!

As a final step, we'd like to assess your English speaking skills.

Please follow these steps:

1 ) Visit vocaroo.com – a free online voice recording tool.

2 ) Read the script provided below and record yourself reading it aloud.

3 ) Once you're done, copy the link to your recording and paste it in the space provided below.

*** SCRIPT TO READ ***

It’s a great day at My Cleaning Angel, ______ (your first name) speaking, How can I assist you ?

What is your zip code so I can check if we serve your city ?

Yes, we do provide services in your area.

From the information you provided me, we have 2 cleaning packs we can offer :

OPTION 1 : The 1st pack would be a standard cleaning for $140, which includes:

ALL FLOORS Vacuum & Mopped, including moving chairs & small furniture,
CLEANING & DISINFECTING light switches & door knobs, tidy personal items, empty garbage & replace bags,
HOME DUSTING tv stands, frames, lampshades, tables, chairs, window sills, furniture, shelves, etc..
BATHROOMS Walk-in Shower & Tub (including box), Toilet disinfected in and out, Sink, Countertops and Mirrors cleaned.
KITCHEN Wipe down all countertops, tables & chairs, backsplash, sink area, stove top, hood vent, spot cleaning outside cabinets and drawers.

OPTION 2 : The second pack would be a Deep Cleaning for $400 :

Including the items on the standard cleaning +
- Blinds, Shutters, Ceiling Fans, Blades Dusted & Wiped Down,
- Baseboard, Doors, Frames,

We also offer extras such as windows and laundry.

Ready to book ?

*** END OF SCRIPT ***
Please record yourself reading the script above, and share the URL to your recording here. You can use https://vocaroo.com to create and copy the link.*

YOUR DOCUMENTS & SIGNATURE - (7/7)

Finally, to finish attach documents required, sign and submit. Only Finished application will be considered.
Your Identification Document (ID or Passport)*
CPF number (Cadastro de Pessoas Físicas)*
Your Resume*
I certify that all the information provided above is accurate and true*

Clear
How did you hear about us?*

LinkedInIndeedFacebookGoogleBusiness CardsReferralOther
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PERSONAL INFO - (1/7)

WORK HISTORY - (2/7)

GETTING TO KNOW YOU - (3/7)

TECH & REMOTE WORK EXPERIENCE - (4/7)

SALES SKILLS - (5/7)

ENGLISH SPEAKING SKILLS - (6/7)

YOUR DOCUMENTS & SIGNATURE - (7/7)