1. Last minute appointment changes:
In order to meet the needs of our clients and to honor both your time and ours, any cancellation or appointment changes made less than 48 hours in advance will result in a cancellation fee. The amount of the fee will be equal to 100% of the reserved services or $100, whichever is more. This fee also applies if you do not show up for your appointment and have not given us at least 48 hours notice. We do understand emergencies happen, so exceptions are sometimes made when there are extenuating circumstances.
2. Rescheduling after a last minute cancellation or no show
To book your next appointment, we will ask for a deposit to hold your spot for your next scheduled appointment. This deposit will be equal to the cost of your upcoming visit and will be applied to that appointment. The deposit is fully refundable with 48 hours notice. It is not refundable if you cancel with less than 48 hours notice or do not show up for your visit. Exceptions are made for extenuating circumstances.
3. Scheduled Appointments and Pickup
We do not have any kennels to safely keep patients beyond your scheduled appointment time. If you elect to drop off for your visit, it is very important that you return at least 10 minutes before the scheduled end time of your appointment. If you are late to pickup, we may ask you not to leave the parking area or lobby for future visits. A fee of $5/minute may also be applied to discourage repeat offences.
Your signature below will indicate that you have read, understand, and consent to the cancellation and appointment policies above. Thank you for your cooperation!