W: www.crosscarendis.com.au E:admin@crosscarendis.com.au
P: 02 8074 1888 M: 0416 204 394
Clinic Policy
Our goal is to deliver an exceptionally friendly and professional service providing you with the best in physiotherapy care.
RECOVERY
Remember that healing and recovery takes time and not everyone heals/recovers at the same rate. If at any stage during your care, you do not feel that you are responding as well as expected, please discuss this with your physiotherapist. We want you to get the most from your care at Cross Care.
REFERRALS
The greatest compliment we can receive is the referral of a friend or family member. We look forward to assisting you and trust that your experience here is a positive one.
APPOINTMENT SCHEDULING
Your physiotherapist will outline a recommended action plan as the best plan for your injury. You will achieve the maximum results when you keep your recommended action plan to this schedule. To receive the most out of your care, and to save time, we ask that you schedule your appointments when receiving your plan.
MISSED APPOINTMENTS
Please allow 24 hours notice that will allow rescheduling to other patients/clients in need. Missed appointments will set you back in your recovery as well as others.
X-RAY AND OTHER SCANS
Our team/physiotherapist can obtain your recent radiology scan results. Please inform our receptionist if you have had any imaging completed for body areas relevant to your appointment today. Your signature below gives consent for APM to obtain your scan results.
CORRESPONDENCE
Our physiotherapist/s will contact your nominated Doctor to inform them of your progress. At Cross Care, we believe in building a team of health care professionals to best achieve your health goals. Your signature below indicates that you give permission to the therapist to exchange information with your Doctor, Allied Health Practitioners, Medical Specialists, Lawyers, and third party (insurance/Workcover) Case Managers, and allow access to My Health Record when necessary. This information will be confidential. I consent to Cross Care utilising technology including photography/videography, with careful storage of my images.