Email is not a secure means of communication and may compromise your confidentiality. However, we realize that many people prefer to email because it is a quick way to convey information. Nonetheless, please know that it is our policy to utilize this means of communication strictly for appointment confirmations. Please do not bring up any therapeutic content via email to prevent compromising your confidentiality. You also need to know that we are required to keep a copy or summary of all emails as part of your clinical record that addresses anything related to therapy.
We suggest that you only communicate through a device that you know is safe and technologically secure (e.g., has a firewall, anti-virus software installed, is password-protected, not accessing the internet through a public wireless network, etc If you are in a crisis, please do not communicate this to me via email or text because we may not see it in a timely matter. Instead, please see below under "Emergency Procedures."
Social Media - Facebook, Twitter, LinkedIn, Instagram, Pinterest, Etc:
It is our policy not to accept "friend" or "connection" requests from any current or former client on my personal social networking sites such as Facebook, Twitter, Instagram, Pinterest, etc. because it may compromise your confidentiality and blur the boundaries of our relationship.
However, if Western Reserve Counseling, LLC has a professional Facebook page and professional Twitter account, you are welcome to "follow" us on any of these professional pages where we post psychology information/therapeutic content. However, please do so only if you are comfortable with the general public being aware of the fact that your name is attached to Western Reserve Counseling, LLC. Please refrain from making contact using social media messaging systems such as Facebook Messenger or Twitter. These methods have insufficient security, and we not monitor them closely.
We may post psychology information/counseling Information/therapeutic content on a professional blog. If you have an interest in following my blog, please feel free to do SO. However, please be mindful that the general public may see that you're following Western Reserve Counseling, LLC's blog. Once again, maintaining your confidentiality is a priority.
If you authorize a "Release of Information" form to send your medical records or any form of PHI to another entity for any reason, we may fax that information to the authorized entity. Fax machines may not be a secure form of transmitting the information. Additionally, information that has been faxed may also remain in the hard drive of a fax machine. However, the fax machine is kept behind two locks in the office. And, when my fax machine needs to be replaced, I will destroy the hard drive in a manner that makes future access to information on that device inaccessible.
Recommendations to Websites or Applications (Apps):
During treatment, I may recommend that you visit certain websites for pertinent information or self-help. I may also recommend certain apps that could be of assistance to you and enhance your treatment. Please be aware that websites and apps may have tracking devices that allow automated software or other entities to know that you've visited these sites or applications. They may even utilize your information to attempt to sell you other products. Additionally, anyone who has access to the device you used to visit these sites/apps, may be able to see that you have been to these sites by viewing the history on your device. Therefore, it is your responsibility to decide if you would like this information as an adjunct to your treatment or if you prefer that I do not make these recommendations. Please let me know by checking (or not checking) the appropriate box at the end of this document.