TERMS AND CONDITIONS SPECIFIC TO SPA COVERS
These terms and conditions are not exclusive of but are an addition to the Spa Store Standard Terms and Conditions.
Please be advised that all of our custom spa covers are custom built for you. We build them to the dimensions supplied by you using this measurement sheet.
Please read the instructions carefully and contact us if you have any questions.
Please take extra care while taking the measurements and check them carefully before sending them to us. Ensure that they are clear.
We will not accept a return, exchange or refund because of incorrect measurements supplied by you.
Spastore.com.au will not be responsible for the return of a spa cover unless there is a manufacturer defect. If a spa cover is mis-ordered or mistakenly measured, spastore.com.au will not refund or exchange. This includes but is not limited to stock and generic covers as well as custom-made covers unless the cover has been made to dimensions other than those agreed to at the time of order.
When custom covers are made they are made to the dimensions that you provide. By completing and paying for your order you are agreeing that you have checked your measurements and that they are correct. The measurements that you provide is what your cover is built to.
Choose the colour of your spa cover keeping in mind that the colours that you see on your screen are only representations and can look different from the actual colour because of your monitor settings.
We will not accept a return, exchange or refund because of colour issues.
Strap / Latch Location
If purchasing a stock cover, you may need to drill new holes in your spa cabinet because the straps may not match the old location. If this is not acceptable, you will need to order a custom cover.
New locking cover latches are included and your old latches may need to be removed and new holes drilled for the new latches. We cannot guarantee the exact placement of your latches.
If your spa has any other custom features that are required, you must inform us at the time you submit the measurement sheet.
By signing and dating this measurement sheet you agree with the above terms and conditions and agree that the listed dimensions and colour selection are final.