CUSTOMER EXPERIENCE AWARD OF EXCELLENCE
This award recognises a business that succeeds through showing consistent dedication to outstanding customer service and demonstrates its commitment through its consistent high-quality customer experience, staff training and/or other specific means.
It will be awarded to a business that goes the extra mile and builds themselves around the needs of their target audience. It aims to reward a business that has excelled with regards to face-to-face customer experience and their relationship with their consumers.
Who is eligible:
This is open to all members of the HNBA that have a day-to-day customer-facing business. Such as hospitality, accommodation, retail and activity businesses
Nominations via open voting to members; businesses can nominate themselves or be nominated by another member.
Nominations will be assessed with top 4 finalists going on to be assessed by judges. This award will be judged by an independent panel of 3 judges from the Hawke’s Bay business community.