This document describes the policy of Running Minds for the management of clients’ information.
Client Information
Client files are held in a secure filing cabinet or digitally stored with a password and is accessible only to authorised employees. The information on each file includes personal information such as name, address, contact phone numbers, and other information which is relevant to the service being provided.
Purpose of holding information
The information is retained in order to document what happens during sessions, and enables the consultant to provide a relevant and informed service. Our information is stored using secure electronic systems that adhere to Australian Privacy Laws. Disposal of records is at the 10 year anniversary of the initial appointment or until 25 years of age if client is younger than 18 years old.
Confidentiality
All personal information gathered by the consultant during the provision of the service will remain confidential and secure except where:
It is subpoenaed by a court of law (including family law court), or
Your prior approval has been obtained to
a)provide a written report to another professional or agency. eg. a GP or a lawyer; or
b)discuss the material with another person, eg. a parent or employer;
or if disclosure is otherwise required or authorised by law (harm to self or others)
Requests for access to client information
At any stage, clients may request to see the information about them kept on file. The counsellor and consultant may discuss the contents with them and/ or give them a copy. All requests by clients for access to information held about them should be lodged with Running Minds. These requests will be responded to within 14 days and an appointment will be made if necessary for clarification purposes.
Concerns
If you have a concern about the management of your personal information, please inform Dr Jill.
Fees
The cost of each session is $110 (50 minutes), or as quoted. Payment is payable prior to your appointment time. A $15 late fee is payable for invoices 7 days overdue.
Cancellation Policy
If, for some reason you need to cancel or postpone the appointment, please provide at least 24 hours notice, otherwise, a 50% of the fee will be payable. No shows to sessions will forfeit their full payment.
*This consent form is valid for 12 months.