ACTLA Online Tutoring Program Certification Application

Required Qualifications
All five prerequisites must be met in order to apply for ACTLA Online Tutoring Program Certification.

Prerequisite (Check all that apply)*

1. Our online tutoring program is conducted at a public/private college or university.2. Our online tutoring program uses our own tutors.3. Our online tutors have documented foundational basic tutoring skills training based upon at least one of the following:CRLA (College Reading and Learning Association) ITTPC (International Tutor Training Program Certification) Level 1 certification requirements ORACTP (Association for the Coaching and Tutoring Profession) Associate Tutor certification requirements ORTraining modules guided by CRLA ITTPC/ACTP or the ACTLA Online Tutoring Standards.4. Our online tutoring is synchronous (i.e., tutor and student are communicating in real- time).5. Our online tutoring program has been operational for at least one year.

The following qualifications must be met in your application and are listed for your review before you start the application for the certification process. (Check all that apply)*

6. Our online tutoring program has a documented process for collecting data on the demographics of our online tutors.7. Our online tutoring program has a documented process for collecting data on the demographics of online student-users.8. Our training for online tutoring is currently being implemented.9. Our training for online tutoring is at least 5 documented hours in duration.10. Our training for online tutoring has a documented training schedule of sessions and documented training session agendas.11. Our training for online tutoring has documented replicable specific measureable or observable outcome statements and appropriate assessments for each topic.12. Our training for online tutoring is participatory and interactive and all 5 of the required training sessions are at least 1 hour in length and conducted live in real-time.

Our training for online tutoring includes the following five required topics for at least 1 hour in duration for each (Check all that are included):*

1. Diversity, Equity, Inclusion (Foundational training for all tutors: face-to-face and online)2. Technology (Specific to online tutoring)3 Communication (Specific to online tutoring)4. Interactivity (Specific to online tutoring)5. Accessibility (Specific to online tutoring)Other

If you have additional training topics in your training, please list them here:

The following qualifications must be met in your application and are listed for your review before you start the application for the certification process.(Check all that apply)*

14. Our online tutoring program can provide sample modules of the five training topics.15. Our training for online tutoring training materials are used in compliance with federal copyright.16. Our online tutoring platform is compliant with Section 8--Web Content Accessibility Guidelines 2.0 and 2.1.17. Our training for online tutoring uses the platform interactively to introduce, demonstrate, and practice online tutoring skills.18. Our training for online tutoring has a documented process for monitoring and recording training hours for each tutor.19. Our online tutoring program has a documented process for monitoring and recording actual online tutoring hours for each tutor.20. Our online tutoring program has a documented process for evaluating online both tutors and online tutoring.If you would like to comment on or clarify any of the items above, check the box, indicate item number(s) and write your comment(s) below.

Comment on or clarification of required qualifications:

A. CONTACT INFORMATION

1. Institution Name*

2. Institution Address*

3. City, State, ZIP Code*

4. Center/Program Name that conducts online tutoring*

5. Center/Program Website URL*

6. Online Tutoring Program Name, if applicable*

7a. Online Tutoring Program Primary Contact Name and Title*

7b. Primary Contact Email*

example@example.com

7c. Primary Contact Telephone Number*

Please enter a valid phone number.Format: (000) 000-0000.

8a. Alternate Contact Name and Title*

8b. Alternate Contact Email*

example@example.com

8c. Alternate Contact Telephone Number*

Please enter a valid phone number.Format: (000) 000-0000.

9. Institution Type (Mark only one)*

B. BASIC FOUNDATIONAL TUTORING SKILLS TRAINING INFORMATION

Please check CRLA ITTPC Level of Certification OR ACTP Certification OR training modules guided by CRLA ITTPC and/or ACTP requirements OR Other

Type of Basic Training for Online Tutors (Select all that apply)*

A. CRLA ITTPC Level 1 (https://www.crla.net/index.php/certifications/ittpc-international-tutor-training-program)B. ACTP Associate Tutor (https://www.myactp.com/certification/)C. Training modules guided by CRLA ITTPC and/or ACTP certification requirements and/or ACTLA Online Tutoring Standards.Other

REQUIRED ATTACHMENT--If A or B was selected above, please attach a copy of the program certificate.

REQUIRED ATTACHMENT--If C or Other was selected above, please attach a course syllabus or training schedule and training session plan (see below) for your basic tutor training. Additional documentation may be requested. Note: Please scan multiple documents into one attachment.

If Other was selected above, please describe the basic training:

The Training Schedule and Training Session Plan

The Training Schedule
A well-developed training schedule details and guides the overall training by providing the dates, sequence of, and time allotment of the training topics.

1) Number of overall training sessions.
2) Session dates, times, and locations; and
3) Order and duration of topics (including introductions, breaks, and summary) per session.

The Training Session Plan
A well-developed training session plan details and guides individual training sessions helping to ensure organized, thorough, consistent, and replicable training.

1) Topics.
2) Goals for each topic.
3) Outcomes (clearly stated, replicable, specific, and measurable or observable) for each topic.
4) Materials, Supplies, Resources, and Equipment needed.
5) Tutor Preparation (pre-requisite pre-training reading and/or writing assignments).
6) Activities and Materials (step-by-step instructions of what to say-main ideas, key questions, and activity procedures-and what to do, and time allotment)
7) Planned Assessments for each outcome.
8) Annotated Bibliography (listing of citation and description of role of material in the training).

C. ONLINE TUTORING PLATFORM INFORMATION

1. Online Tutoring Platform Used*

2. If your online tutoring platform is not compliant with Section 8--Web Content Accessibility Guidelines.2.0 and 2.1., describe how you ensure accessibility for students with disabilities who use your platform.*

3. Online Tutoring Platform Features Available (Select all that apply)*

Describe Other

4. Type of Equipment Used to Support Online Tutoring (Select all that apply)*

Describe Other

5. If your program is also using a third-party for-profit vendor to provide tutoring using the vendor's own tutors, which vendor are you using? If you are not using a third-party vendor, write "N/A."*

D. ONLINE TUTORING PROGRAM INFORMATION

1. Please attach a hierarchical organizational chart for the staff in your online tutoring program. Include tutors, coordinators, directors, and administrators along with their titles and numbers.

2. How many semesters/quarters has your online tutoring program been operational?*

3. When is online tutoring available (i.e., days and times)?*

4a. How many tutors trained for online tutoring are currently available to tutor online?*

4b. Do the online tutors also tutor face-to-face as part of your general tutoring services? (Check all that apply)*

YesNo, hired to tutor online onlyOther

Describe Other:

5a. Describe your tutors who conduct online tutoring. (Select all that apply)*

Describe Other:

5b. If more than one group was selected in 5a, indicate the number of tutors of each kind.*

5c. Describe the diversity of your tutor pool. Please provide the demographic data for your tutors.*

5d. Describe the specific targeted strategies you use to attract tutor applicants who most closely approximate the demographics of the general student population or the students who use your tutoring program.*

6a. Describe the kind of student-user demographic data you collect.*

6b. Describe how you collect this data.*

6c. Provide a brief summary of your data that describes the characteristics of your student-user population.*

6d. Describe how the characteristics of your student-users data compare to the characteristics of your general student population.*

7a. How many unique students does your online tutoring program typically serve per year?*

7b. Describe how you track and collect this data.*

8a. What is the total number of actual online visits/sessions per year?*

8b. Describe how you track and collect this data.*

9. How does the size of your online tutoring program compare to the size of your general face-to-face tutoring services (number of tutors)?*

10a. How long is a typical online tutoring session? (Select one unless more than one applies--See 10c below.) (Check all that apply)*

Describe Other:

10b. Describe how you collect this data.*

10c. If more than one timeframe was selected in 10a above, please describe the time length per type of session or what accounts for the differences in time.*

11. Please attach a list of courses tutored online.

12. What types of courses are tutored online. (Select all that apply.)*

Online coursesOn-campus coursesBlended coursesOther

Describe Other:

13. What formats do you use to offer online tutoring? (Select all that apply)*

Scheduled personal session by appointmentOpen session (walk-in/drop-in)Scheduled group/review sessionsOther

Describe Other:

14. Describe what method or web-based application you use to schedule online tutoring sessions.*

15. List specific examples of the supplemental online resources (e.g., Khan Academy, Purdue University OWL, etc.) that your online tutors use and recommend to students.*

16. Describe how you use technology (e.g., website, social media, etc.) and other methods to market and promote your online services and online resources.*

17. Describe any related online services you offer (e.g., online academic coaching, asynchronous tutoring, etc.) or any other information you would like us to know about the scope of your online tutoring services.*

E. TRAINING FOR ONLINE TUTORING PROGRAM INFORMATION

1. Who conducts the training for online tutoring?*

2. When during the semester/quarter is training for online tutoring conducted?*

3. How many sessions and how many total hours constitute the training for online tutoring? (A minimum of 5 hours is required.) This information should be reflected in your training schedule.*

4. Describe the online tutoring model (e.g., "The Tutoring Cycle") taught in the training for online tutoring, that is, the steps that guide the tutors in the online tutoring process.*

5. Describe the online tutoring training format (e.g., a class, workshop series, combination of both, etc.)*

6. How is your foundational in-person and online tutor training different and how is this reflected in your training for online tutoring?*

The Training Schedule
A well-developed training schedule details and guides the overall training by providing the sequence and timing of the training topics.
1) Number of overall sessions;
2) Session dates, times, and locations; and
3) Order and duration of topics (including introductions, breaks, and summary) per 1 hour session

REQUIRED ATTACHMENT--Title as "Online Training Schedule" and attach a sample copy of your overall training for online tutoring (see below).*

F. TRAINING FOR ONLINE TUTORING TOPICS The five topics below are required for at least five hours of online tutor training for online tutoring. Each topic must be at least one hour in length. (Check all that apply)*

Required DEI --(01) DIVERSITY, EQUITY, INCLUSION (Foundational training required for all tutors (face-to-face and online): The tutors will describe how to cultivate diversity, promote equity, and foster inclusion in the tutoring environment. Training topic examples: Race, class, and privilege, implicit bias, reducing prejudice, microaggressions, gender, etc.Required TECH--(02) TECHNOLOGY The tutors will explain and demonstrate the effective use of platform features. Training topic examples: Whiteboard, chat, screen sharing, annotating, writing/drawing, equation generator, troubleshooting, outside applications such as padlet, jamboard, polls, tablets and pens, etc.Required COMM--(03) COMMUNICATION The tutors will describe the differences and challenges between online and face-to-face communication and demonstrate how to address them. Training topic examples: Describe and demonstrate online etiquette, establishing rapport online (chat versus web camera), active listening, paraphrasing, wait-time, non-verbal behavior, etc.Required INTER--(04) INTERACTIVITY The tutors will describe and demonstrate active learning techniques for engaging online students to increase collaboration and participation. Training topic examples: Creating community, icebreakers, video introductions, online games, discipline-specific, group tutoring versus one-on-one, etc.Required ACCES--(05) ACCESSIBILITY The tutors will describe and demonstrate strategies for accommodating students with disabilities and demonstrating how to work with them online. Training topic examples: Technology tools, resources, manifestation of disabilities, anxiety, non-traditional students, principles of Universal Design for Learning, etc.Other

OTHER-(1)-Please list topic title and briefly describe training contents.

OTHER-(2)-Please list topic title and briefly describe training contents.

G. SAMPLES OF THE FIVE REQUIRED TRAINING FOR ONLINE TUTORING TOPICS
Training session plans for the FIVE required training topics and accompanying training materials are required.

The Training Session Plan
A well-developed training session plan details and guides individual training sessions helping to ensure organized, thorough, consistent, and replicable training.
1) Topics
2) Goals for each topic (general knowledge, behaviors, and skills the tutors will gain as a result of the training)
3) Outcomes for each topic (clearly stated, replicable, specific, and measurable or observable)
4) Materials, Supplies, Resources, and Equipment needed
5) Tutor Preparation (pre-requisite, pre-training reading and/or writing assignments)
6) Activities and Materials (step-by-step instructions of what to say-main ideas, key questions, and activity procedures-and what to do, and the time allotment)
7) Planned Assessments for each outcome
8) Annotated Bibliography (listing of citation and description of role of material in the training)

1. DIVERSITY, EQUITY, INCLUSION TRAINING-Please describe the online training contents. List main points related to online tutoring.

1a. "DIVERSITY, EQUITY, INCLUSION" REQUIRED ATTACHMENT--Attach a copy of the training session plan for this required training topic.*

1b. "DIVERSITY, EQUITY, INCLUSION" REQUIRED ATTACHMENT--Attach a copy of the accompanying training materials (e.g., PowerPoint in PDF format, handout, etc.) for this required training topic. Include links to online resources. Note: Please scan multiple documents into one attachment.*