Language Access in Detention: CRCL Complaint Reporting Form

*Please submit one form per complaint.*

This form has been created by advocates with Asian Americans Advancing Justice-Atlanta, the Southern Poverty Law Center, Las Americas Immigrant Advocacy Center, and the American Immigration Council.

We appreciate you submitting a CRCL complaint about language access issues in immigration detention. Please use this form to report information about your complaint so that we can gather data to assess the scale of the issues and continue conversations with DOJ and DHS about improving language access.

The only people that can access the back end of this form and see the uploaded full complaints are members of the above organizations.

If you have any questions, please contact us at detentionlanguageaccess@advancingjustice-atlanta.org.

Name of person submitting CRCL complaint*

Affiliation/organization/title of person submitting CRCL complaint (optional)

Email address of person submitting CRCL complaint*

example@example.com

Phone number of person submitting CRCL complaint (optional)

Please enter a valid phone number.

Date CRCL complaint submitted*

Date

How many clients did you submit this complaint on behalf of?*

Please specify if your complaint is against ICE, CBP, or both*

ICECBP

What ICE field office(s) and/or CBP office(s) are involved?*

What detention center(s) are involved?*

What non-English language(s) are involved?*

The guidelines and policy on language access in detention include:

ICE’s Language Access Plan (https://www.ice.gov/sites/default/files/documents/Document/2015/LanguageAccessPlan.pdf)
CBP’s Language Access Plan (https://www.cbp.gov/sites/default/files/assets/documents/2017-Oct/CBP%20Language%20Access%20Plan%2011%2018%202016.pdf)
Executive Order 13166 (https://www.govinfo.gov/content/pkg/FR-2000-08-16/pdf/00-20938.pdf).
See also the Department of Justice, Federal Coordination and Compliance Section Website on Executive Order 13166 providing summary information, available at: https://www.justice.gov/crt/executive-order-13166.

What type(s) of language access issues are involved?*

Lack of interpreter in day-to-day conversations with ICE/CBP officersReceiving documents in a language other than preferred languageReviewing or signing documents without language assistanceDifficulties to access physical and/or mental health careInsufficient access within legal libraryInsufficient access to religious materials in preferred languageRare language and/or indigenous language-specific challengesOther

Is/are your client(s) currently detained?*

YesNo

If you marked "No" for the previous question, when were they detained?

Aside from the information about you (the person submitting the complaint), can we share the above information with our contacts at the DOJ (Federal Coordination and Compliance Section) and DHS (Civil Rights and Civil Liberties Office); in any future report(s) that the listed individuals/organizations may choose to compile in the future; and in other advocacy efforts that the listed individuals/organizations may choose to engage in in the future?*

YesNo

**OPTIONAL** Upload a copy of your CRCL complaint here. You may redact Personal Identifying Information (PII) from the complaint. PLEASE NOTE: At this point in time, we cannot guarantee we will be able to assist with any individual advocacy or escalation for your complaint. We plan to be in conversation with DOJ-FCS and CRCL about potential avenues for escalating individual complaints that require urgent attention, and will keep you updated.

IF YOU UPLOADED A COMPLAINT, may we share the complaint and the information in the complaint? PLEASE NOTE: as a default, any PII provided will not be shared outside of this group; if you do consent in this question to the sharing of any PII, we will still not do so without further communication with you about exactly how and where it will be shared.

Yes, including client's name and other PII contained in the complaintYes, but with client's name and other PII removedNoOther

Can we contact you in the future about this complaint?*

YesNo

Is there any other information you would like to share?