After completing the online dispute form, the dispute will be sent to the Customer Support Team for review. During normal business hours (M-F 9A-5P CST), the Customer Support Team will use the phone number provided above to contact you.
NOTE: Please expect a phone call from a (515) area code or (PRIVATE) number, within 1-2 hours of submission.
Although we try to complete our investigations as soon as possible, it can take up to 2-3 business days to resolve disputes. During this time, we may contact you to obtain additional information if needed.