WCO REFUND POLICY:
Students may cancel enrollment and obtain a refund prior to the course start date
Refunds are granted according to the following schedule:
- 0–25% of course or 3 days complete (whichever comes first): 100% refund of tuition.
- 26–100% complete: No refund of tuition.
- (except CNA, CNA Refresher, Paid Nutrition Assistant, and CMA courses — see note below).
Course completion is determined by the number of days since the official course start date, not by the student’s progress.
Important: For CNA, CNA Refresher, Paid Nutrition Assistant, and CMA courses, refunds are only available if the request is made before the course start date. Once the course begins, no refunds or transfers are allowed for these courses.
All refunds will be processed within 60 days of the last day of attendance or from the receipt of payment (whichever is later).
The Registration Fee is non-refundable. One course transfer may be requested without paying the Registration Fee again. A second transfer will require repayment of the Registration Fee.
Student Responsibilities
- Access to your course begins on the official start date, regardless of participation.
- Instructor time, course setup, and course access are considered services rendered once the course begins.
- Failure to provide prerequisites, required documents, or textbooks does not qualify for a refund.
Dispute Resolution
We ask that all students contact We Care Online directly to resolve any billing concerns before initiating a chargeback with their card issuer.
Refund eligibility is governed by this posted policy. Once a course has begun, course access and instructor allocation constitute delivery of services.
In the event of a chargeback, We Care Online will provide signed agreements, login records, and communications as evidence of services delivered.
Students who file chargebacks outside the terms of this policy may be denied future enrollment with We Care Online.