XRX Telco Customer Data Collection

1
Site Customer Name* This field is required.
2
Address of Installation Site* This field is required.
Street Address
Street Address Line 2
City
Please Select
Please Select
QLD
NSW
VICTORIA
TASMANIA
SOUTH AUSTRALIA
CANBERRA
NORTHERN TERRITORY
WESTERN AUSTRALIA
State
Post Code
Please Select
Please Select
Afghanistan
Albania
Algeria
American Samoa
Andorra
Angola
Anguilla
Antigua and Barbuda
Argentina
Armenia
Aruba
Australia
Austria
Azerbaijan
The Bahamas
Bahrain
Bangladesh
Barbados
Belarus
Belgium
Belize
Benin
Bermuda
Bhutan
Bolivia
Bosnia and Herzegovina
Botswana
Brazil
Brunei
Bulgaria
Burkina Faso
Burundi
Cambodia
Cameroon
Canada
Cape Verde
Cayman Islands
Central African Republic
Chad
Chile
China
Christmas Island
Cocos (Keeling) Islands
Colombia
Comoros
Congo
Cook Islands
Costa Rica
Cote d'Ivoire
Croatia
Cuba
Curaçao
Cyprus
Czech Republic
Democratic Republic of the Congo
Denmark
Djibouti
Dominica
Dominican Republic
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Ethiopia
Falkland Islands
Faroe Islands
Fiji
Finland
France
French Polynesia
Gabon
The Gambia
Georgia
Germany
Ghana
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guam
Guatemala
Guernsey
Guinea
Guinea-Bissau
Guyana
Haiti
Honduras
Hong Kong
Hungary
Iceland
India
Indonesia
Iran
Iraq
Ireland
Israel
Italy
Jamaica
Japan
Jersey
Jordan
Kazakhstan
Kenya
Kiribati
North Korea
South Korea
Kosovo
Kuwait
Kyrgyzstan
Laos
Latvia
Lebanon
Lesotho
Liberia
Libya
Liechtenstein
Lithuania
Luxembourg
Macau
Macedonia
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands
Martinique
Mauritania
Mauritius
Mayotte
Mexico
Micronesia
Moldova
Monaco
Mongolia
Montenegro
Montserrat
Morocco
Mozambique
Myanmar
Nagorno-Karabakh
Namibia
Nauru
Nepal
Netherlands
Netherlands Antilles
New Caledonia
New Zealand
Nicaragua
Niger
Nigeria
Niue
Norfolk Island
Turkish Republic of Northern Cyprus
Northern Mariana
Norway
Oman
Pakistan
Palau
Palestine
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Pitcairn Islands
Poland
Portugal
Puerto Rico
Qatar
Republic of the Congo
Romania
Russia
Rwanda
Saint Barthelemy
Saint Helena
Saint Kitts and Nevis
Saint Lucia
Saint Martin
Saint Pierre and Miquelon
Saint Vincent and the Grenadines
Samoa
San Marino
Sao Tome and Principe
Saudi Arabia
Senegal
Serbia
Seychelles
Sierra Leone
Singapore
Slovakia
Slovenia
Solomon Islands
Somalia
Somaliland
South Africa
South Ossetia
South Sudan
Spain
Sri Lanka
Sudan
Suriname
Svalbard
eSwatini
Sweden
Switzerland
Syria
Taiwan
Tajikistan
Tanzania
Thailand
Timor-Leste
Togo
Tokelau
Tonga
Transnistria Pridnestrovie
Trinidad and Tobago
Tristan da Cunha
Tunisia
Turkey
Turkmenistan
Turks and Caicos Islands
Tuvalu
Uganda
Ukraine
United Arab Emirates
United Kingdom
United States
Uruguay
Uzbekistan
Vanuatu
Vatican City
Venezuela
Vietnam
British Virgin Islands
Isle of Man
US Virgin Islands
Wallis and Futuna
Western Sahara
Yemen
Zambia
Zimbabwe
Other
Country
3
Your Name* This field is required.(The person filling in this form)
4
Your Phone Number* This field is required.
5
Email* This field is required.
example@example.com
6
Do you have an I.T. company that maintains your network?We will contact them for any technical requirements and extra info we may need
YESNO
7
Please provide your I.T. providers' contact details
Name
Phone Number
Please enter your providers' email address
8
Please list First and Last names of users, current extension number if known, and their work email address. 'Phone Type' is the handset that is to be installed for the user. Please include APP in this field also if you are using a softphone* This field is required.
9
Do you want the phone system to switch Automatically between Day & Night mode, or would you rather leave calls ring as decided and divert to another destination when required until cleared down?* This field is required.
Auto Day/Night
Manual Diversion
10
Please tell us your business hours* This field is required.With Auto/Day night the phones will change over to the programmed destination at given times
Start Time
Finish Time
Sunday
Row 0, Column 0
Row 0, Column 1
Monday
Row 1, Column 0
Row 1, Column 1
Tuesday
Row 2, Column 0
Row 2, Column 1
Wednesday
Row 3, Column 0
Row 3, Column 1
Thursday
Row 4, Column 0
Row 4, Column 1
Friday
Row 5, Column 0
Row 5, Column 1
Saturday
Row 6, Column 0
Row 6, Column 1
Sunday
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Start Time
Row 0, Column 0
Finish Time
Row 0, Column 1
Start Time
Row 1, Column 0
Finish Time
Row 1, Column 1
Start Time
Row 2, Column 0
Finish Time
Row 2, Column 1
Start Time
Row 3, Column 0
Finish Time
Row 3, Column 1
Start Time
Row 4, Column 0
Finish Time
Row 4, Column 1
Start Time
Row 5, Column 0
Finish Time
Row 5, Column 1
Start Time
Row 6, Column 0
Finish Time
Row 6, Column 1
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11
Please tell us how you want to handle incoming calls outside of business hours* This field is required.
Divert to mobile/other number
Play a greeting/announcement only
Leave a message
Other
12
Please enter the number that you would like calls diverted to
13
Please enter your after hours greeting. We can record this for you as part of the general setup if need be.You can also record the greeting onsite - we will show you how to do this
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Ok
Ok
14
Please enter your after hours greeting. We can record this for you as part of the general setup if need be.You can also record the greeting onsite - we will show you how to do this
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Ok
Ok
15
Because you want the customer to leave a message, do you want the message forwarded to an email?* This field is required.
YESNO
16
Please enter email address for voicemail messages to be forwarded to* This field is required.
example@example.com
17
Please enter the destination that you would like calls diverted to* This field is required.
Voicemail / Announcement
Other
18
Do you want the customer to hear an Announcement or Leave a message?* This field is required.
Announcement only
Leave a message
19
Please enter your announcement. We can record this for you as part of the general setup if need be.You can also record the greeting onsite - we will show you how to do this
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Ok
Ok
20
Please enter your greeting inviting callers to leave a message. We can record this for you as part of the general setup if need be.You can also record the greeting onsite - we will show you how to do this
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Ok
Ok
21
Because you want the caller to leave a message, do you want to have that message emailed to you?* This field is required.
YESNO
22
Please enter email address for voicemail messages to be forwarded to
example@example.com
23
When people call your main advertised number, where will the calls ring?* This field is required.Handsets = ringing directly to phones Auto Attendant/IVR = dial 1 for sales, 2 for parts etc
Handsets
Auto Attendant / IVR
24
Tell us how the phones are to ring, in what order, and timing* This field is required.Add destinations as necessary. E.g. Calls ring David for 10 seconds, overflow to Donna, then overflow to Voicemail
25
To make this really effective, we need what option to dial, what the destination is, and what to do if that destination is not answered/busy/unreachable

E.g.

1 will ring at reception. If not answered, send to voicemail on Manager

2 will play our office hours

0 for Operator

* will repeat menu etc.
26
Please indicate how you want your IVR options to work.
27
Do you have a custom Music On Hold message at the moment that you would like included in the new phone system?
Yes
No, the default Music On Hold is fine
28
There are also audio length limits depending on what the announcement or greeting is being used for.
The maximum audio length is 2 minutes (or 500KB) for a Voicemail Greeting and Custom Ringback User/Group.
The maximum audio length is 10 seconds for user's Voice Portal Personalised Name.
The maximum audio length is 10 minutes (or 5000KB) for the Music On Hold greeting.
For all other services, the maximum audio length is 5 minutes.

We may have to convert the file to another format, so there may be some loss in quality
29
Please attach the file that you would like to have played when you place customers on hold.
Drag and drop files here
Select files to upload
Max. file size: 10.6MB
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30
For more info on Custom Music On Hold...

Please call our office on 61747599499, Option 4
or email telco@xrx.com.au
31
List anything we may have missed...
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32
File Upload Please feel free to attach any files/photos that may help with installation of phones. E.g. Floor plans, room layouts, data rack, other audio recordings
Drag and drop files here
Select files to upload
Max. file size: 10.6MB
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