Venue Partner Terms and Conditions
1.1 These terms and conditions (Terms) govern the use by Venue Partners of the VenueNow service and Platform (Booking Service). The Booking Service enables Guests to find and book Venue Space with Venues.
1.2 The Booking Service is provided by Spare Group Pty Ltd (ACN 607 830 302) trading as VenueNow (collectively, we, us and our) to users. The users of the Booking Service may be
(a) those who have available Venue Space and want to allow people to use that Venue Space (Venue Partners, you, and your); and
(b) those who are willing to pay a fee to use a Venue Space or related services (Guest).
1.3 To access and use the Booking Service as a Venue Partner, you need to agree to and comply with these Terms.
1.4 If you are accessing the Booking Service on behalf of a Venue Partner, you warrant that you are authorised to do so by that Venue Partner and to commit that Venue Partner to these Terms.
1.5 If you elect to use the Online Booking functionality of the Booking Service, you agree:
(a) when a Guest books and pays for a Venue Partner Service through the Platform, an agreement will come into existence between the Guest and the Venue Partner (V&G Terms). That agreement contains terms and conditions which is available at https://venuenow.com/terms-and-conditions; and
(b) you are bound by the terms and conditions prescribed within the V&G Terms.
2 Definitions and Interpretation
2.1 In these Terms, the following meanings apply:
Booking Confirmation means when a Guest or the Venue Partner confirms with Spare Group the booking of the Venue Partner Services either verbally or in writing.
Confirmed Spend means the contracted, minimum or agreed spend by the Guest on any Venue Partner Services provided in respect of the Guest Event at the time of the Booking Confirmation.
Direct Enquiry means any written enquiry you receive from a potential Guest containing details of a proposed Guest Event
Dispute means any dispute which arises out of, or relates to, the Venue Space or these Terms, including without limitation, the entry into, breach, termination or validity of these Terms.
Enquiry means an enquiry received by us from a potential Guest, containing details of a proposed Guest Event.
Final Spend means the spend by the Guest on any Venue Partner Services provided in respect of the Guest Event at the conclusion of the Guest Event.
GST means a goods and services tax imposed by or through A New Tax System (Goods and Services Tax) Act 1999.
Guidelines means any policy, procedure or guidelines which we make available on the Platform from time to time.
Guest Event means a Venue Partner Service provided by the Venue Partner to a Guest which is pursuant to an agreement with a Venue Partner and the Guest based or in any way related to an Enquiry.
Indirect Loss means any Loss which does not arise naturally (that is, according to the usual course of things) from the relevant breach of these Terms (including loss of profits or revenue, loss of goodwill or reputation, loss of anticipated benefits or savings, loss of any prospect or business opportunity, loss of production or other business interruption loss).
Intellectual Property Rights means any intellectual property right at any time protected by statute or common law in Australia or elsewhere in the world and whether registered or unregistered, including copyright, trade marks, patents and registered designs.
Law means any Commonwealth, State, Territory or local government legislation in force in Australia, including regulations, by-laws, declarations, ministerial directions and other subordinate legislation, and the common law in Australia.
Loss includes any liability, damage, costs (including legal costs on a solicitor and own client basis) and other outgoing, and any diminution in value of, or deficiency of any kind, in anything.
Online Booking means a booking made by a Guest directly on the Platform for Venue Partner Services.
Platform means the VenueNow platform available at https://venuenow.com or such other sites operated by Spare Group from time to time and includes Spare Group’s application and any computer software (including source code) or a smartphone or tablet application Spare Group publishes which allows you to access and use the Services.
Success Fee has the meaning given to it in clause 5.1.
Venue means the property that houses the Venue Space.
Venue Partner Services Fee has the meaning given to it in clause 5.1.
Venue Partner Services means the provision of space, food and beverage, security, cleaning, staffing and other services in conjunction with use of a Venue Space. Accommodation or AV services procured by the Venue Partner for the purpose of the booking are excluded.
Venue Rules means any rules, terms and conditions prescribed by Venue Partners in connection with the provision of the Venue Partner Services.
Venue Space means any space made available by a Venue Partner for booking on the Platform.
2.2 In these Terms, unless the context otherwise requires:
(a) headings are for convenience only and do not affect interpretation;
(b) the singular includes the plural and vice versa;
(c) a reference to a party includes its successors and permitted assigns; and
(d) a reference to a person includes a corporation, trust, partnership, unincorporated body or other entity, whether or not it comprises a separate legal entity.
3 Your Obligations
3.1 You are solely responsible for the provision of any Venue Partner Services to Guests. We have no obligation to Venues or to Guests other than the provision of the Platform.
3.2 You are responsible for ensuring that your Venue and any Venue Partner Services is suitable for the purpose for which you make it available for use by Guests and ensuring that it will not cause any work, health or safety issues for Guests.
3.3 You may select the Enquiry or Online Booking method for each Venue Space, under which:
(a) Enquiry method: upon us receiving an Enquiry we will contact the Guest. If we deem the Enquiry appropriate for your Venue, we will endeavour to contact you to obtain a quote, proposal or other relevant information as required.
(b) Online Booking method: this method allows Guests to book your Venue Space directly on the Platform. The Venue may accept or reject the request at their discretion.
3.4 For the Online Booking method, you agree:
(a) a booking for the Venue Partner Services is confirmed when the Guest receives a confirmation email that the booking has been confirmed by the Venue Partner. The booking confers the Guest a licence to access and use your Venue Space for the period specified in the booking. In this period, you must allow the Guest to access and use the allocated Venue Space without interference and interruption. Your obligations to the Guest are no different to those that you would have had you hired, leased or rented your Space on a more formal or direct basis to the Guest.
(b) permit us to promote the use of your Venue Partner Services and manage your Guest’s bookings through the Platform, including the invoicing and collection of monies payable by the Guest in respect of their use of your Venue Partner Services. This permission commences on the date you register as a Venue Partner on the Platform and ends when your registration as a Venue Partner ceases.
(c) you will pay the Success Fee and any other fees we charge as per Clause 5.1.
(d) permit us to invoice and collect, on your behalf, the Venue Partner Services Fee chargeable by you and payable by a Guest in respect of your Venue. We will also invoice you for the Success Fee which you are required to pay to us.
3.5 If you have offered to provide the Guest with Venue Partner Services, you must provide those services as promised in a timely and professional manner.
3.6 The Venue Partner Services Fee must be the equivalent of if the Guest had enquired and booked directly with your Venue.
3.8 You must:
(a) comply with all applicable Laws when using the Platform and providing the Venue Partner Services; and
(b) bear all costs and expenses related to your use of the Platform and provision of the Venue Partner Services to Guests.
3.9 You must notify the Guest in the Venue Rules if you do not want the Guest to photograph or take any image or representation of the Venue Space while using the Venue Space.
3.10 You grant to us a royalty-free, non-exclusive licence to use your name together with your images and other information in your profile on the Platform for the purpose of:
(a) promoting you on the Platform while you are a Venue Partner;
(b) offering your Venue Partner Services to potential Guests; and
(c) general marketing of the Platform and our business.
3.11 During and for a period of 12 months following when you cease being a Venue Partner you must not without our prior written consent:
(a) adversely interfere with the relationship between us and our Guests, clients, employees, contractors or suppliers; or
(b) induce or help to induce an employee or contractor of ours to leave their employment or terminate their contract.
3.12 If requested by us, you must provide to us at your expense, the following:
(a) your Australian Business Number (ABN) or Australian Company Number (ACN);
(b) your bank account details (for Online Booking only);
(c) evidence that your Venues are covered by public liability insurance; and
(d) where applicable, any details of your position within your organisation and evidence that you have authority from your organisation to register on the Platform.
3.13 You warrant that all information so provided and any information provided when you register as a Venue Partner, is true accurate and complete and you have the authority to provide such information.
3.14 We reserve the right to modify or remove any information which you provide on the Platform where we reasonably form the view that such information is not suitable or appropriate for the Platform.
3.15 You must not, in relation to your use of the Platform or Booking Services:
(a) impersonate others;
(a) misrepresent your affiliation with others;
(b) create a profile for a Venue Space that you are not authorised to represent;
(c) share log in details and passwords to any person that is not an employee, officer or otherwise affiliated with the Venue Partner;
(d) interrupt or attempt to negatively impact or alter the operation of the Platform in any way;
(e) engage in any other practices which may adversely affect the credibility or reputation of the Platform and/or us;
(f) use the Platform in a way that violates applicable Laws, that violates the Intellectual Property rights or other rights of us or others, or that is fraudulent, obscene, unprofessional, offensive, misleading or defamatory;
(g) reverse engineer, decompile or disassemble the Platform or use the Platform to develop a solution that is the same or substantially similar to the Platform;
(h) use any automated device, software, process or means to access, retrieve, scrape, or index our Platform or any content on our Platform;
(i) except as permitted under this agreement, modify, reproduce, display, publish, distribute, copy, transmit, perform, license, create derivative works from, transfer, or sell or resell any information, content, software, or materials made available through the Platform; or
(j) engage in any misleading or deceptive conduct or any other conduct that would contravene the Australian Consumer Law.
3.16 We reserve the right, at all times, to refuse to accept your registration as a Venue Partner or the promotion of a particular Venue Space on the Platform where we reasonably form the view that you or your Venue Space is not suitable for the Platform or Booking Service.
3.17 We will share your name (as a Venue Partner), contact person’s name, email address, physical address, access details of the Venue Space and phone number with the Guest, in respect to the Enquiry or booking, to enable you to provide the Venue Partner Services to the Guest.
3.18 In the event that you receive a Direct Enquiry from a potential Guest in relation to a Guest Event, you will notify us as soon as you become aware of any Booking Service we provide to that Guest for that particular Guest Event. If you receive the Direct Enquiry prior to our provision of the Booking Service to the Guest, you will not be liable to pay the Success Fee. At our reasonable discretion, we may request written evidence that the Direct Enquiry was received prior to our commencement of any Booking Service in relation to that particular Guest Event.
4 Our Obligations
4.1 We may, at any time, enhance and/or alter the features of the Platform or Booking Service at our sole discretion and with or without notice to you.
4.2 We will engage a reputable third-party online payment facilitator to enable a Guest to pay for the Venue Partner Services without us storing their financial details. In order to receive payment, we will set up an account on your behalf with the third-party online payment facilitator as it will be through this account that we pay amounts owed to you.
4.3 We are not responsible for and make no promise about the quality of the payment facilitator or the benefit to be derived from use of the payment facilitator’s services.
5 Payment and Fees
5.1 At our reasonable discretion, we may impose the following fees:
Venue Partner Services Fee
The fee set by the Venue Partner for use of its Venue Partner Services to the Guest.
Guest Fee paid by Guest
A fee for the Guest’s use of the Online Booking functionality on the Platform. This ranges from 1-3%, however, may be modified from time to time.
Success Fee paid by Venue Partner
A fee for the Booking Services we charge to the Venue Partner. The Success Fee is equal to 10% of the Confirmed Spend, payable within 30 days from the Booking Confirmation.
Success Fee by Venue Partner
A fee for registering and setting up a new Venue on the Platform, as prescribed from time to time.
Late Fee by Venue Partner
A fee is charged to the Venue Partner for invoices that are overdue by 7 days. This will be 10% of the total invoice and
5.2 You must comply with the following fee terms (Fee Terms):
(a) All invoices are to be paid within 30 days from issue.
(b) If the Guest pays us any monies in relation to the Venue Partner Services, including but not limited to deposits, you authorise us to deduct the Success Fee from the monies we collect on your behalf from the Guest.
(c) If the Final Spend of the Guest Event is less than the Confirmed Spend, you may request the Success Fee to be recalculated based on the Final Spend, with the difference refunded to you. To request this, you must email email@example.com within 72 hours from the end time of the Guest Event with the following information:(i) Guest Contact Information;
(ii) Date of the Guest Event;
(iii) Confirmed Spend Total; and
(iv) Final Spend with appropriate evidence (including final invoices paid by Guest).
(d) If a Guest Event is cancelled and the Guest is refunded by the Venue Partner all monies related to the Venue Space and Venue Partner Services, the entire Success Fee will be refunded to the Venue Partner.
(e) At our discretion, we may reasonably request written confirmation and evidence of the Final Spend or cancelled event prior to processing of the refund.
(f) All fees are GST inclusive.
(g) You must keep the details and the amount of the Success Fees for the Services confidential and you must not:
(i) disclose the Success Fee to a Guest; or
(ii) charge a Guest a separate amount representing any Success Fee payable by the Venue Partner to us for the Booking Services.
(h) The Venue Partner acknowledges that we will not be liable in the event that the Guest does not make payment for the Guest Event.
6.1 We do not guarantee the obligations of Guests and it is your responsibility to maintain insurance in respect of a Venue Space in the event that damage is caused by Guests to your Venue Space.
6.2 You must effect and maintain public liability insurance in respect of your Venues for an amount that is no less than the minimum statutory amount required in the jurisdiction where the Venue is located.
6.3 You are responsible for making true, accurate and complete disclosure to your insurer in relation to the use of the Venue Space for which you are obtaining insurance. You are responsible to pay any excess/deductible under the insurances it effects. You must not do or allow anything which would prejudice any of your insurances or cause them to be terminated.
7 Liability Limitation and Indemnity
7.1 We are not responsible for any communication, interaction or relationship between you and any other users of the Platform, (including a Guest) whether or not it occurs on the Platform or by another means. The relationship between you and the Guest is also governed by the VP&G Terms.
7.2 Terms, conditions and warranties implied by Law which cannot be excluded, restricted or modified apply to these Terms to the extent required by Law.
7.3 Subject to clause 7.2, we are not liable for any Loss suffered or sustained by you or a Guest in connection with the provision of the Platform:
(a) whether arising as a result of breach of contract, in tort (including negligence) or under statute; and
(b) whether or not arising pursuant to an indemnity in these Terms.
7.4 Neither party will be liable to the other party (or any other person) for any Indirect Loss arising from a breach of these Terms or otherwise in connection with the provision of the Platform.
7.5 You agree to indemnify, defend and hold us (and each of our officers, employees and agents) harmless against any Loss incurred or arising in respect of:
(a) the death or illness of, or personal injury to, any individual in connection with your use of the Platform; or
(b) the loss or destruction of, or damage to, any tangible property or any person in connection with your use of the Platform, except to the extent such Loss arises from our wilful misconduct.
8 Termination and Suspension
8.1 You may terminate registration as a Venue Partner at any time by giving to us 14 days’ written notice as per Clause 9.1. If a Venue Space has already been booked by a Guest at the time you give notice of termination, we will not close your account until the end of the last booking under your account.
8.2 We may terminate or suspend your account at any time by giving written notice to you at our own discretion.
8.3 In the event that we or the Platform cease operation for any reason (Closure) we will give you as much notice as is practicable and will refund monies we have received for bookings or pre-purchased credit, and will have no liability to:
(a) a Venue Partner for a booking that may have been received but does not result in use of the Venue Space as a result of the Closure; or
(b) a Guest who may not be able to use the Venue Space they have booked.
9.1 If you wish to communicate with us about the Platform, termination or your experience as a Venue Partner, you may do so by contacting us by either:
(a) email at firstname.lastname@example.org; or
(b) telephone on 1300 647 488./
10 Updates to these Terms
10.1 We may change these Terms at any time and provide you with reasonable notice of such changes.
10.2 If you access the Platform following any amendment to these Terms you will be taken to have agreed to comply with the amended Terms. If you do not agree with changes to the Terms, you can choose to close your account with us in accordance with Clause 8.1.
11.1 You are not entitled to take the benefit of any ideas, suggestions, enhancement requests, recommendations or other feedback provided by you to us in connection to the Platform.
11.2 The Intellectual Property Rights in the Platform and any other information or materials that are supplied by us to you in connection with your use of the Platform remain the exclusive property of us and our third-party licensors.
11.3 We reserve the right to monitor your use of the Platform for the purpose of ensuring that the Platform is functioning as we intended and that users are complying with these Terms.
11.4 Each party must (at its own expense) do all things as the other party asks as may be reasonably required or necessary to give the other party the full benefit of any obligations owed to the other party and expressed in these Terms.
11.5 The rights and obligations in clauses 3.10, 3.11, 3.12, 5, 7, 8, 9 and 11 will survive the termination or expiry of these terms and conditions.
11.6 All or any part of these terms and conditions that is illegal or unenforceable will be severed and will not affect the continued operation of the remaining provisions.
11.7 These Terms are governed by the laws of the State of New South Wales. Each party submits to the non-exclusive jurisdiction of courts exercising jurisdiction in the State of New South Wales in connection with all matters concerning these Terms.