Customer MUST make sure that fresh flowers are shipped by a reliable courier service using overnight or 2-day shipping within 72 hours after the event. Shipping & floral care instructions will be sent via email, after your order is placed. Customer must save & follow directions for a successful order (sent with your invoice separately).

1) Customer provided correct shipping address. Changes in address/incorrect shipping info will result in reshipping, customer will be subject to pay for shipping if this occurs. It is NOT FDV's responsibility to regain possession of package sent to incorrect address. 2) FDV is not responsible for customer shipping fresh florals late, resulting in dead flowers, or any damages caused in shipping from the customer to the address of FDV. If the customer drys their own flowers, it is the responsibility of the customer to properly dry them. Any wilting/damage of pre-dried flowers before FDV receives them is not the responsibility of FDV. 3) If the flowers sent by the customer are completely damaged, the customer has the choice of either a refund, or customers florist to recreate the bouquet and send back to FDV. 4)Depending on previous exposure, flowers can become transparent/brown once preserved in resin. 5)Flowers can become discolored & distorted in shape, after drying & also after being preserved in resin. For example, white flowers can turn ivory or yellow, red flowers can become darker, pink flowers can become purple). Pressed florals can also loose their shape & color & become brown. 6)Design options are only given for Floral Blocks & Hexagon orders & are a similar representation of how your design will look as they are put back together after approval. Add on items are up to artists discretion. 7)If customer would like any of their personal items returned that were given with their flowers, this must be noted by the day your flowers are received by FDV. 8)Extra flowers are discarded 1 week after the customer receives finished order. 9)FDV uses UV resistant inhibitors but is still sensitive to UV rays & will gradually amber/yellow over a long period of time. It is the natural aging process of resin. Keep away from direct sunlight & heat to slow down the process. Ambering is to be expected and cannot be fixed. 10)Resin pieces are handmade & imperfections can arise due to the natural drying process (ex: small holes/bubbles). 11) Trays are poured above flowers to create a flat surface, potentially to the top of the tray, unless requested otherwise. 12) FDV is not responsible for damage that occurs to finished products after customer receives it. 13)If you applied the pick up discount for $10, you understand that you will be picking up your order at your requested location and will be notified via email once it is ready. If you change to shipping it will result in customer paying the initial $10 before discount. 14)Customer has read and agreed to each products advised floral description on the order form. 15) FDV only dries the flowers needed for your order, no additional flowers are dried unless client pays a drying fee. 16) Changes can not be made to your order after FDV receives your flowers as flowers are only dried according to your order. 17) Orders can take up to 38 weeks to complete. Specific ETA will not be given. Customer will be notified once order is finished. 18) Designs approvals are NOT created unless a request is submitted by customer to be made for a fee. Designs that are sent without design approval request/paid fee are marked approved after 5 days and put into production. Customer understands that the design & volume they selected, will be created (for floral blocks, trays & hexagons only). 18) Add-on items such as letter blocks, ring holders, coasters, etc. do not get design approvals (if requested). 19) Customer understands that if specific direction is not given (ie. including specific flowers or items in a piece), FDV will create designs up to artists discretion. 20) Customer agrees & acknowledges that terms can be update and effective immediately at any time. 21)Customer understands if they do not pay for shipping insurance for whole order amount, it will not covered in the instance that a package gets lost / damaged during shipping. You understand that FDV is not responsible for how mailing system handles your package and if shipping damages/lost package occurs customer will not be reimbursed for any payments. Customer will need to file a claim with delivery carrier directly. 22) Customer agreed that if product does get damaged or lost in shipment, this is a risk that you are taking as the client. If item is lost customer can put a missing package & insurance claim in with USPS as this is not FDV's responsibility as FDV does not have any control at USPS. 23) If customer does not pay for insurance on shipping customer understands FDV is not responsible for returning any funds to customer if package gets lost / damaged. Customer must fill out their own claim with postal service. 24)Customer agrees and understands that add on items will not reflect their bouquet design but only use small flowers or petals if no small flowers are provided. 25) If drop-off cannot be accommodated at the requested location, you are required to either arrange for shipping or drop off at the alternative location. 26) it is the customers responsibility to provide accurate email which FDV will send designs and updates. Failure to update your email will result in missed emails which is not FDVs responsibility. 26) Pressed frame florals will look different once dried, as all flowers change colors when dried. 27) Pressed florals will not be color corrected unless requested. 28) Color correction does not guarantee exact color replication (or matching) of your fresh flowers. Customer understand that the color correction process tints the florals to fading, hides browning, and adds vibrancy to the color of your original flowers. 28) Flowers that can not be color corrected include Snapdragon, Orange Orchids, Mums and Daisies, Stock, Grasses, Fillers with tiny blooms like misty, wax, and statice. These recommendations do not mean that these flowers wont press well.) 29) Pressed flowers can become discolored & distorted in shape and color after drying. 30) Color correction + resin: only available for white orchids, white calla lilies, and white + blush roses (typically used for trays, though I can also accommodate opening roses in a block if preferred). Please note in the additional comments if you would like flowers opened and color-corrected in a block as flowers are dried according to your order. Closed roses (in their natural state) cannot be color-corrected. You will be refunded if this is not noted on your order or if color correction can not be accommodated to your flowers.