Each time you work with a client, there is opportunity for you to review and reflect on the process; what worked well and what could be improved on.

This is a useful tool which you can use, during each stage of a support journey, to understand any improvements which can be made from a client’s and an employee’s point of view which can improve the delivery of support and achievement of goals. Stages should only be filled if applicable and do not require exhaustive detail, as the idea is to self-reflect, rather than assess.