Broadlands Caister terms and conditions
Introduction
Broadlands Caister offers a choice of two privately owned caravans on the site of Haven at Caister on Sea. Private hire is available to families And couples, unfortunately we do not allow same sex groups of adults or solo travellers (if we feel the reason for your stay isn't in line with Haven's family focused values).
Our guests’ enjoyment and safety is paramount and therefore we ask if you read the following terms before making your booking.
We reserve the right to ask guests who contravene these terms and conditions or, Who are in any other way behaving in a manner Likely to cause distress or nuisance to other visitors, to leave the park immediately. In these circumstances The holiday ceases and we shall not be liable for any extra costs incurred by you, nor will you receive any refunds and your damage deposit shall be retained.
Booking conditions
All bookings are accepted on the basis that you, The guest, agree to these terms and conditions.
We also reserve the right to refuse any booking.
The person who makes the booking is responsible for the booking and warrants that they are over 21 Years of age and the party will not exceed the numbers on the booking form.
Proof of name, address and age will be required with a valid photo ID for the main person booking this holiday.
The contract
The contract is with Mrs L and Mr M Taylor. A contract exists as soon as we receive your booking form and £50 non-refundable deposit.
Our standard procedure is then to issue a booking confirmation, Usually via email and you should check this carefully to ensure all the details are correct. Please inform us of any discrepancies within 7 days.
A £50 deposit must be made at the time of booking. This payment, which is treated as part payment of your holiday, is neither transferable nor refundable.
The balance of your holiday must be paid within 12 weeks of your start date. If you are booking a holiday due to start within 12 weeks, full payment is required.
If the balance is not paid in time, we are entitled to cancel your holiday and retain your deposit.
We also ask for a £100 damage deposit which is refunded to you within 7-10 days of your checkout date once the property has been inspected.
If we find any damage to the properties, fouling from pets, stains on upholstery or carpets we reserve the right to retain your damage deposit.
If there are any breakages we ask that you let us know. Breakages and missing items will be deducted from your damage deposit.
If you, our guests find any damage, breakages or have any discrepancies on arrival, we ask that you take pictures and send them on your arrival date to broadlandscaister@hotmail.com.
Failure to do this will leave no proof that the damage was not caused by your party.
Our cleaners also take pictures after every check out of any damage that has been left and have a list of crockery, cutlery and other items within the caravan which they use to check for breakages or missing items.
If you do not check out at the time stated in your email correspondence your damage deposit will be retained. If our cleaning company arrives whilst you're still inside, you will be asked to leave immediately.
There may be times when we need to access the holiday homes for emergency reasons or to repair and replenish items. We will contact you prior to coming via email, with a date and time.
However, in an emergency, this may not always be possible. Haven staff and security also have permission to access the caravans for these same reasons.
Smoking
We do not allow smoking in either Caister waves or Caister sands. If you choose to smoke outside our caravans please use the ashtray provided and clean it after use. Do not throw your cigarette ends on the grass or in the bushes around our caravans please. If our cleaner has to clean up any cigarette ends you will be charged £10 from your damage deposit.
Pets
Dogs are allowed in Caister sands only and are charged at £25 per break for one and £40 for 2 dogs. Up to 2 dogs per break only. Dogs must be kept off of all furniture and out of the bedrooms, please ensure the door between the living area and bedrooms is kept shut. They must not be left unattended in the caravan. Dogs must not be allowed to foul or urinate on the decking. If there is extensive hair, stains or damage, any costs will be retained from your damage deposit. If the damage exceeds your damage deposit amount you will be billed separately for the outstanding amount. Please do not plan your stay whilst any female dog is in season. When taking your dog out, please keep them on a lead and ensure a responsible adult is looking after it. Please bare in mind you won’t be able to take your dogs into the entertainment venues, restaurants and any public areas. You must clean up after your dog. If you have a dog that’s noisy or behaving badly, You may be asked to remove your dog from the site.
Under Haven’s rules and the dangerous dog act we are unable to accept the following breeds: XL Bully, Pit Bull Terrier, Dogo Argentino, Fila Brasileiro and Japanese Tosa.
Parking
Parking is provided next to the caravan for two vehicles. If you are bringing more than one vehicle and the weather is wet, please park subsequent vehicles in the car park or parking areas near the main complex and reception. Please do not park on the grass in wet weather, if any damage is caused to our grass 50% of the damage deposit will be deducted from your damage deposit.
Extras
Entertainment passes are not included in the cost of your holiday but are available to purchase through Haven directly.
Unfortunately we cannot guarantee that these will be available to purchase for your holiday, and no refunds will be offered in these circumstances. If you are on a standard Friday to Monday, Monday to Friday, Friday to Friday, or Saturday to Saturday holiday you will receive an email from Haven to purchase these in advance, however we also provide a form that will allow you to purchase your play passes at reception when you arrive at the park too. Without these passes you cannot access the entertainment venues or swimming pools, you can however still book a table in the restaurants. We apologise for any inconvenience this may cause. Activities can be booked and paid for at the activity hub in the main complex.
Bed linen is not included in the cost of your holiday, unless stated. However this can be purchased for £35. You must let us know if you require bedding at the time of booking. Please check this is on your booking confirmation. The price is reduced to £25 if you only require bed linen for one bedroom. If you have chosen to have bedlinen included with your stay, please ensure all the beds are stripped off and the dirty linen is left bagged up ready for collection, if our cleaner has to strip the beds, we are charged extra and £5 will be deducted from your damage deposit.
Unlimited Wi-Fi is provided at an additional cost of £5 per stay. We do not accept responsibility for any signal failure or where you are unable to use the WiFi as this is the responsibility of our supplier. Unfortunately refunds will not be made. You are not permitted to give out our Wi-Fi user details or password to anyone not staying in your caravan. These details will be sent to you once your final balance has been paid. You are welcome to bring an Amazon fire stick or similar device to use during your stay, a short extension lead is also recommended. Any damage caused to our WiFi router will result in your damage deposit being retained. You are not to remove the SIM card from our router. Please do not let children touch the router.
Supplied in your caravan is a fire blanket, fire extinguisher and first-aid kit. If you use any of the above items we ask that you contact us to let us know so that these can be replaced.
There is one travel cot and one bed guard In each Caravan, mattress not supplied. You have free use of these during your stay, however we do ask that if any damaged is caused to these items you let us know. The cost of replacing these items will be deducted from your damage deposit.
Check-in and Check-out
You can check-in From 3pm on your day of arrival. If you arrive earlier you may use the park facilities up until that time.
The keys for the property will be issued to you in the way which will be confirmed in your Final confirmation email, sent after final payment has been received. Lost keys will result in your damage deposit being retained.
You will be required to check out by 11am.
Please ensure all doors and windows are locked and that all TVs, other electrical items, plug sockets and the heating are switched off.
Please return your keys to the key safe ensuring that it is shut properly and you have rotated the dials to ensure it is locked.
Payment options
We do accept payments in instalments. You can choose to pay weekly or monthly. However the total balance must be paid 12 weeks before your holiday start date. Activities can be booked 8 weeks in advance of your stay, if you wish to take advantage of this please ensure the balance is paid before this time.
Cancellation of the holiday
We regret that in the event of a cancellation, No refunds are made. Except for the following reasons only: *Jury service
*Serious accident or injury, illness or death of any member of your booked party. Appropriate Authoritative documents are required e.g. Doctor’s note, death certificate, or proof of jury service. *COVID-19, If you are unable to visit because of government restrictions put in place we will move your holiday date free of charge or issue a refund for cost of your holiday.
*You are required to give a minimum of 6 weeks notice should you wish to cancel your holiday. If you do not give us this notice a percentage of your holiday cost will be payable, exemptions to these terms are as mentioned above.
Cancellations charges are as follows:
5 weeks notice 50%
4 weeks notice 60%
3 weeks notice 70%
2 weeks notice 80%
1 week notice 90%
*In all circumstances, regardless of the time frame given or reason for cancellation your deposit remains non-refundable.
GDPR
By signing this form you are providing consent to your personal data being stored and used for the purpose of booking and contact between yourselves, haven and admin at Broadlands caister.
Finally we wish you a safe and happy holiday in our home from home caravans and ask that you treat them with respect.